The worst airline I have ever dealt with!
My flight was delayed and I ended up having to stay in Heathrow for the night. The airline said they were unable to book me a hotel but to book one myself and they would reimburse me. Literally 18months on I am still trying to get my money back from this. The customer service is horrific and the airline has been so underhanded this whole time. Initially claiming they couldn't pay me out the full amount as the hotel exceeded their budget (of $200??, where can you find a last minute airport hotel for $200??) When I finally gave up and accepted that was all I would be getting they decided to pretend they had already paid me and claimed it had already been sent to my account. When I had bank statements showing I had never received it they just stopped replying. I have never dealt with such a petty and underhanded company.