Worst aircompany ever. From 12 flights in past 12 months none was on time!!! Always delay, you lose connections and always lose at least 1 day at your destination. Horrible experiance, and awefull customer service. Avoid if time is important for you

Terrible experience, flights often cancelled and they don’t give any information or help. I don’t recommend to anybody pay more for better airline.

Flight cancelled due to technical problem.
Swiss airline staff were rude,. We waited 1 hour to get our baggage.
Waited 2 hours to get hotel voucher.
Totally disorganized company and expensive.
Would mot recommend to my worst enemy.
Never flying with them.

Absolutely terrible airline. Flight London to Hong Kong via Zurich . Flight from London to Zurich delayed hence everyone with a connecting flight had to stay in Zurich in a less than 1 star hotel 45 minutes from the airport without any luggage and no information. I was put on a flight to Shanghai the next day being assured my luggage would arrive in Shanghai and I should collect it and then check in for my flight to Hong Kong. It never arrived for 5 days.
Customer Service with SwissAir is non existent. This airline should not have any licence to operate they are scammers. And I intend to take this further as they are getting away with defrauding customers.

This is the same as Lufthansa don't let them scamm you . The seats was like the cheapest camping chairs . You couldn't choose any food just tried to feed us with some vegan pigwash . Lots of multimedia screen didn't work. 0 space to max out the profit . Some toilet didn't work . Disgusting at all !!!!!!!