They moved me the day before my flight, separating me from my husband. No explanation. When I tried to contact them about it there was no real way to reach them. Only very bad quality AI chat that would freeze when I reached the end of options and could finally request to speak to a real person.

Disappointed. I last flew this segment in November 2022 and back then it was cleaner and some of the comfort details were better (down cushions, Soeder hand lotion and alpine mist in the lavatories). This time the cabin seemed an older version, quite noisy, there were stains everywhere on the carpet and upholstery, the lavatories were not properly cleaned or stocked with the necessary products, there was dirt accumulation in every nook and crany, the cabin crew seemed stressed and annoyed, although fairly professional. The synthetic fibre cushion were much less comfortable than the down one I was used to from past years (flying to LAX and O'Hare). The food was good, and they still have water bottles, fruit (bananas) and candy bars (Kägi) à discretion during the flight. The flight is scheduled such that you could easily sleep the 12 hours through, so a clean environment with little details could make a big difference I think.I was expecting more from Swiss as I live in Switzerland and know what quality standards look and feel like.

Terrible airline with no sense of responsibility. I lost my luggage for the first time in my life during a one-week vacation, and they provided inaccurate tracking information. Their customer service is poorly managed, with staff who don’t have access to any useful resources, and they refuse to connect you with anyone who can actually help. This has been the worst experience ever

Swiss used to be a top airline, but unfortunately the quality is declining. Service is lackluster, sometimes they are friendly, but sometimes they are really rude. And the food, which used to be very good is now really bad. You can tell they try to safe costs…. Hopefully they will realize that quality is important for the premium customers.

LX339 from London Heathrow to Zurich with Swiss Airlines was one of the best flights I took recently. Their business class service was absolutely great! It was not the first time I flew in business class with Swiss (most of the time before the pandemic) but this particular flight in August 2024 is really worth reviewing.
Priority boarding went really smoothly, cabin crew was very friendly and welcoming. Business class seat was pretty spacious (really essential for me as I'm a tall person). Crew was present and attentive offering the assistance. Meal was tasty - it was a salmon, Swiss cheese served with fresh bread as far as I remember. There was also a juice selection as well as tea and a mineral water.
We have arrived in Zurich on time and it's a pity the flight was too short as the service was truly enjoyable.
I highly recommend Swiss (particularly their business class) to everyone and will definitely fly with them again!