Such a poor airline and service> I cancelled my trip after being promised I'll received a full refund for a flex ticket and since now nothing received....
They find all the excused not to process this refund...
avoid this airline, robbery and screw

Just came from Washington DC to Zurich on Swiss Air. The plane was so squeezed in with seats you could not get up to use the rest room. The back of the seat in front of me was 6 inches from my face!! The man next to me was on the isle was handicapped. He couldn't get out of his seat. I sat in my seat for 9 hours, trapped! It was physically impossible to stand up. The seats were child size! Shame on you Swiss Air!! We ae not animals!

AMERICAN TRAVELERS BEWARE! I will never book Swiss again! I booked this trip in good faith. When you book it tells you TOTAL US $$$$ including seats, luggage, etc. (I paid $2200). Then the bill comes and there is an extra $400 because it is in Swiss $ and they add the seats again!
I don't know what kind of scam they are running but at the end it says paid US $ but when it gives you a confirmation it changes and it is in Swiss $ which makes it hard to prove they run a scam!
I have put in a dispute with the credit card company. I have reached out to the SWISS AIRLINES C.E.O., V.P. and customer service and not one person has had the courtesy to reach out to me!

LHR-ZRH- typical middle seat empty, style Business Class. I slept for part of the service, and upon waking, not one Flight Attendant asked me if I wanted anything- there were four of them servicing the Business Class cabin. The Crew in general were not engaged.
ZRH-JNB- The First Class Terminal E gates lounge was exceptional. I was greeted and asked immediately if I would like a beverage as I stood outside on the viewing deck. I had a meal in the dining room which was very nice as was the Server. Boarding was quite organized for the ZRH-JNB flight and I was acknowledged at the boarding door. There were two Flight Attendants in the First Class cabin on this A340-300 aircraft. Although pleasant, I found one to be robotically friendly, and unfortunately witnessed her and two male passengers in row 1 flirting throughout the flight. I preordered the Sole and was never offered any appetizers ( was looking forward to the Balik salmon and more- quite disappointed ). The dessert was difficult to cut into with a fork. I did enjoy the flat bed and the privacy of the seat ( 2A ).
Breakfast was a bit unusual, although I had seen in others' vlogs that there are items not mentioned on the menu, some were shared with me, and I decided on a light offering, yet did not receive everything I requested. The Captain walked around the cabin and only thanked about half of the passengers, which I found not only awkward, but so obvious- he flirted with a female passenger sitting in 2D, and spoke with someone in length in 1D. It was so blatant... If there was a different Crew, I would consider flying Swiss again. Not a very positive/memorable journey.

Most horrible airline. Please whoever reads this - do not fly with Swiss ever they are dishonest, have no customer service and treat their customers terribly. Upon arrival to Zurich they lied to us they lost our son's very expensive buggy. We waited almost 2 hours in the overcrowded luggge hall and only after i made a lot of noise about it and the baby was hysterical they 'found' it and practically threw it at us...broken. i was so upset and stressed i could not speak. They said if i was not happy i could send the email. There was No One to complain to and when they hear the word complaint they walk away. There are no complaint procedures!! There is no one to talk to. They are worse than any budget airline and because of them we have to recover over 1k in cost for a new buggy. They sent me over 10 rude emails demanding i go to a buggy shop and repair what is left of it. We had to buy a new one asap - how can i wait with a 7 months old who has no transportation means??? They should not be allowed to operate and i curse the day when i bought tickets from them. Avoid them at all cost!!!