I booked round trip from SFO to Italy. We needed to change the date of the flight. Call ‘customer service’. They said no problem there would be a $50 per ticket change for the date change.

But what they in fact did was book a completely new round trip flight instead of just changing the date. So now I have TWO round trip flights and am charged for TWO flights no , one for the original date and another one for the new date. Thousands of dollars!

I call ‘customer service’ and they said ‘you have two flights, what is the problem?’, I explained that I just wanted to change the dates and that I was told it would be $50 per ticket to change, but instead I was given a completely new booking. Customer service says ‘I can’t help you sorry’. I say ‘I want to speak to a supervisor’ Customer service says ‘There are no supervisors here’. I say ‘how can I then talk to a supervisor who can help’. Customer support ‘you need call this other number’.

I call other number, same thing, no supervisor.

I call next day and demand to speak to a supervisor. They say what is this about. I explain again, I get put on hold for 20 min. When they come back they claim that they now understand the mistake and that I will get a refund for original booking as it was only the flight date that was to change.

After 2 weeks I do not have refund. I call again and this time they say ‘we do not have a record of a refund to be issued. What is the refund for?’ I go back into same explanation. Customer service says ‘I understand I will issue refund for the mistake’

3 days later I get a refund but only for the base flight and not all the seat charges for the flight. I call back, they say ‘Oh, sorry, will refund the seat charges.

I still do not have the refund for the seat changed. I can customer service, they say ‘I can not help you’.
‘Can I speak with a supervisor?’
‘There are no supervisors here, sorry’

This airline is terrible and unethical. Look at the other review. It is not just me. SCAM.

DO NOT TRUST THIS AIRLINE, YOU WILL BE SORRY

Piece of sh** SWISS airlines. Was supposed to transfer from Zurich to Copenhagen, and SWISS airlines decided to delay 2 times (total 3 hours), and then when passengers were all on board, they kept their passengers on the plane for another 2 hours!!!! Then the pilot made an announcement that due to the clouds, they are cancelling the flight when all the passengers were on board!!! However, because all the ground staff was busy, they kept us on board another 1 hour (total 6 hours delay already).

Then after getting off the flight, they had a 2 hour wait line to the Help Desk. They ran out of hotel vouchers to give out to passengers, and it was already 10 pm! So they told people to get their own hotels and no one got their luggages. People were rebooked to flights 2 days later!! How atrocious of an experience.

Fast forward, 1 month after the flight, their customer service is DECLINING TO PAY for the hotel fee reimbursement. They are claiming that they had to do it for weather reasons, and the weather was only cloudy!! omg.

Their atrocious customer service, terrible organization and management of the flight, leaves a TERRIBLE EXPERIENCE and I would advise everyone to avoid this Airline at all costs. This is worst than anything I've experienced.

Save your time and money, and try to transfer at another country and city !!!!!

I sat in business class and happen to like the atmosphere so i filmed the air hostess doing a safety demonstration, she got so mad that she came and shouted at me saying I should delete my video immediately.

I was like is this the kind of service you give to your business class customers?
I didn’t know better back then, but i’d this ever happened to me again, I’m going to report her. I still remember what she looks like , so i’ll report her if i ever fly again with her.

I flew so much, this is the worst airline experience I’ve ever had in my life , and I think it’s precisely because I’m Asian that she did it to me. What a disgraceful experience, it totally ruined my experience with them. One star is even too much for this review.

We had a flight from Rome to Zurich, with a connection to Geneva. Unfortunately, our flight arrived late in Zurich, forcing us to run to catch the next one. When we got to the gate, we were the last passengers to board. The staff member at the counter was extremely rude and impolite. We were already stressed because of the delay and unsure if the plane would still be there, and the person checking our tickets made the situation worse.

Despite the fact that we spoke both German and French fluently, this agent chose to address us in English, seemingly because we are Asian. His attitude was clearly unpleasant, and his tone was very aggressive. I am deeply shocked by this experience. If we weren’t Asian, would we have been treated differently?

To make matters worse, when we arrived in Geneva, we discovered that our luggage hadn't arrived with us. We were told it would arrive within 24 hours, but it took three days, with no communication or apology from the airline.

Never again.

The most awful airlines known. Denies not informing client of important information about transit countries and pushing the narrative that it is the customers own fault to know. Lack of information on their website. They did not even try to inform anybody of visa requirements even to just transit in zurich needing schengen visa. Not even a mention at all but they will take all our money and not even refund the tax. Hang up the phone. Refused to let me talk to a supervisor and just hanging up on my calls. Horrible customer service. I have to travel with two small children. Wasted my time, my money. I cannot take back! You are horrible people!