We've traveled all around the world on numerous different airlines, but Swiss Air takes the crown for the worst Business Class experience.

Check in process at LAX was horrible. The counter personnel were not friendly and it was very obvious they did not care about customer experience what so ever. Very inefficient process in checking in customers. We've never waited this long in a business class line ever.

Boarding process was another disaster. The most inefficient boarding we've ever witnessed. Of course it's the same crew that checked us in, so go figure.

Plane is delayed 1.5 hours.

Food on board was average. Possibly the most uncomfortable business class seats we've been on.

Arrive in Zurich and 2 out of our 3 luggage's don't arrive. Around 30 people in the same predicament. We are told to file a baggage delay claim on their website and wait until further notice. Luggage arrives in Zurich 3 days later! We are in St. Moritz and have to pay for a taxi ride back to Zurich which is 3 hours away to the tune of 690 chf.

Flight back to LAX. Flight is delayed again, but this time for 3 hours!

Same again, extremely inefficient boarding process. Never seen such a slow boarding process.

Flight crew on board this flight is absolutely the worst I have ever seen. Not attentive and too busy socializing with each other. I go to use the restroom and come back to see an extra blanket in front of my seat on the floor. I ask my wife and she says there was someone's blanket in the aisle and the flight attendant came through and just moved it with her feet to in front of my seat. For starters how can a flight attendant kick someone's blanket instead of picking it up? I push the blanket back into the aisle to see how they would address it. Two flight attendants pass by to go socialize with a passenger behind me and just walk over the blanket in the aisle! Wow! They do it again on the way back. I stop them and asked why they put someone else's blanket in my seat and why would they just walk past it like this. Their response? Oh ok, and they just picked it up and left. No apologies whatsoever! I stop a second attendant to address the same issue and responds by saying, did you talk to my colleague? I respond, yes I did and she says ok then. Do you want some chocolate? REALLY?

The restrooms? Wow! They don't bother cleaning them up during the entire flight!!! Airlines like Korean Air have flight attendants go inside the restrooms after every customer leaves to tidy things up. Swiss Air? They don't bother the entire 12 hour flight!!! It's absolutely disgusting!

It is very obvious that this was not just a case of a bad flight. This is a corporate culture where the customer experience is not at the forefront of how they conduct business. Processes are there for the employees benefit and not the customer. Needless to say, we will never fly on Swiss Air or it's corporate affiliates like Austria Air or Lufthansa. When we go back to Switzerland (and we will because it's such a beautiful country), we will go back to flying Air France through Paris like our previous visits. The direct flight through Swiss Air is just not worth the torture. Stay away from this airline if you can and save yourself a lot of grief.

So when my flight from London to Zurich was delayed meaning I missed my connection overnight to Johannesburg, I had to stay the night in Zurich to catch a flight the following evening - which also didn't happen! I had to spend TWO nights at Zurich Airport and as a Business Class passenger, was told to book my own hotel. This I did but now Swiss Air will not cover the entire cost of my hotel and have only offered part of the money. Why? It was the nearby Radisson - the only hotel with a vacancy. Their Customer Service is dire and I would caution against using this airline.

Flight delayed, missed connecting flight to Singapore.
No swiss air staff at airport. Only ground-staff from airport who gave us 2 forms and told us to find a place to sleep and rebook our flight.
Eventually found hotel and was instructed to claim hotel costs and taxi travel costs back.
Will spare the nightmare regarding rebooking and lost luggage for later, but my claim for hotel and taxi expenses is still not handled after more than one month since the incident.
Worst service ever as no response to questions regarding update. Just staying silent!

I strongly recommend avoiding Swiss Air if you can fly with other Asian airlines. I recently needed a round-trip flight from Singapore to Zurich. To save my company some money, I opted for Swiss Air instead of Singapore Airlines. Unfortunately, this turned out to be a mistake.

My direct return flight from Zurich to Singapore was abruptly canceled at 6 PM on the day of departure, with no explanation provided. I was told to retrieve my luggage and that they would assist me in booking another flight on the same day. I ended up wasting three hours waiting for my luggage, which I never received.

After two rebookings that evening, they finally put me on an indirect flight with Lufthansa the next day around 10 PM. Still, my luggage was nowhere to be found. The only compensation offered was a night's stay at an average hotel (not the Hyatt at the terminal), and by the time I arrived, the restaurant had already closed, so I missed dinner.

Upon returning home, I filed a claim, thinking that EU regulations would protect me in this situation. After waiting a month, I received a nonsensical response citing a "cargo door problem" and was offered no compensation.

I understand if cancellations occur due to war or natural disasters, but if your plane has a mechanical issue, it’s a maintenance failure on the airline's part, and passengers should be compensated accordingly. I highly advise against flying with Swiss Air unless you have no other choice.

By far worst travel experience. On the way there and home missed both connecting flights because of delays that were unknown. Got stuck in Naples an extra night because a canceled flight. Got stuck in Switzerland 2 nights because a missed connection. Took 3 days to get home because of their inconvenience. Will never travel with them again.