So when my flight from London to Zurich was delayed meaning I missed my connection overnight to Johannesburg, I had to stay the night in Zurich to catch a flight the following evening - which also didn't happen! I had to spend TWO nights at Zurich Airport and as a Business Class passenger, was told to book my own hotel. This I did but now Swiss Air will not cover the entire cost of my hotel and have only offered part of the money. Why? It was the nearby Radisson - the only hotel with a vacancy. Their Customer Service is dire and I would caution against using this airline.

Flight delayed, missed connecting flight to Singapore.
No swiss air staff at airport. Only ground-staff from airport who gave us 2 forms and told us to find a place to sleep and rebook our flight.
Eventually found hotel and was instructed to claim hotel costs and taxi travel costs back.
Will spare the nightmare regarding rebooking and lost luggage for later, but my claim for hotel and taxi expenses is still not handled after more than one month since the incident.
Worst service ever as no response to questions regarding update. Just staying silent!

I strongly recommend avoiding Swiss Air if you can fly with other Asian airlines. I recently needed a round-trip flight from Singapore to Zurich. To save my company some money, I opted for Swiss Air instead of Singapore Airlines. Unfortunately, this turned out to be a mistake.

My direct return flight from Zurich to Singapore was abruptly canceled at 6 PM on the day of departure, with no explanation provided. I was told to retrieve my luggage and that they would assist me in booking another flight on the same day. I ended up wasting three hours waiting for my luggage, which I never received.

After two rebookings that evening, they finally put me on an indirect flight with Lufthansa the next day around 10 PM. Still, my luggage was nowhere to be found. The only compensation offered was a night's stay at an average hotel (not the Hyatt at the terminal), and by the time I arrived, the restaurant had already closed, so I missed dinner.

Upon returning home, I filed a claim, thinking that EU regulations would protect me in this situation. After waiting a month, I received a nonsensical response citing a "cargo door problem" and was offered no compensation.

I understand if cancellations occur due to war or natural disasters, but if your plane has a mechanical issue, it’s a maintenance failure on the airline's part, and passengers should be compensated accordingly. I highly advise against flying with Swiss Air unless you have no other choice.

By far worst travel experience. On the way there and home missed both connecting flights because of delays that were unknown. Got stuck in Naples an extra night because a canceled flight. Got stuck in Switzerland 2 nights because a missed connection. Took 3 days to get home because of their inconvenience. Will never travel with them again.

I traveled with them from Gothenburg to Valencia at the end of July.
my luggage was delayed by 30 hours. I had to call their number in Switzerland and pay over 250 Euro to get the zero help I got. My luggage was delayed by 30 hours and the bag damaged. They referred us to a company called Dolfi for handling of the broken bag. They had zero understanding of my situation and where I was. Dolfi had several agents who answered emails as they don't have a phone number to call de. They tried to tire me out with unreasonable suggestions of solutions.
Ryanair's customer service handles matters better than Dolfi and Swiss air.
I regret traveling with them.