I am extremely dissatisfied with my experience with this airline. In January 2024, I purchased tickets for a trip scheduled for July 2024 directly on their official website. To my great surprise, in May 2024, the same tickets were being offered at half the price! Despite numerous attempts and several emails sent to customer service to obtain an explanation, I never received any response from them.

This situation is simply unacceptable and gives the impression of fraudulent business practices. Moreover, this airline dares to use the word "Swiss" as a mark of quality, while their service is deplorable, and there is no after-sales service whatsoever.

I strongly advise against traveling with this airline, which not only shows a lack of respect for its customers but also seems to completely disregard transparency and customer satisfaction. Avoid at all costs!

Lounge experiences at JFK and Zurich was below par. Flight from Zurich to Mumbai had option for vegetarian main course but had only 3 no’s of meal and thus had no choice. Can’t think of ever travelling again on Swiss air.

Bags did not make it to connecting flight, so we got an email for one bag saying it would be on the next flight. Ended up being delivered by courier the next day. Second bag we never got an email about but it did not arrive in Lisbon so put in a baggage missing form for. 24 hours later they are still ‘looking for’ the bag and we have had no update. Have tried to contact Swiss airlines and they just bounce me to different numbers which then say I need to email Lisbon airport.
Terrible service, would strongly recommend avoiding this airline at all costs

At 300 CHF for a short-distance flight I expect some service and quality, but besides of the super narrow seat rows, a small bottle of water and a chocolate I get to fly a chartered plane that is not from Swiss. Not even the staff is Swiss.
With Swiss you are just paying for the direct destinations and a decent flight times - it's a monopoly with the known result of ever lower service quality.

Had to rebook my flights as I had suddenly received a surgery date close to my trip. I was completely happy with paying some fee for it to be rebooked, but Customer Service told me to send my doctors documents to them and I might get it rebooked for free. Obviously who wouldn't want that?

After putting my hopes up, the documents team continued to ignore me for 3/4 weeks, I kept getting emails for an "urgent callback" even though I've never received a call, and the phone number on this email isn't even a valid number. When calling Customer Service for them to direct me, I'd be met with very fed up people who would blow me off and tell me to wait. I would have no idea what to wait for seeing how to this day I have never received any emails nor phone calls.

After doing what I originally was going to do 4 weeks ago which was just to pay extra costs for a ticket change, costs have obviously increased for the flight prices and the call itself took an hour seeing how after taking my card details a specific customer service member decided to hang up on me before even processing it. I couldn't even get a confirmation email of the request. Customer Service said that it would take 2 hours for the request to go to Ticket office and confirmation would come once they take payment and issue tickets.

I believe there is a real disconnect within all of Swiss' customer service teams, and have been thoroughly disappointed with the service.

Swiss actually gives you an option to call in for whether you agree to be sent a feedback link after your call finishes, but it never actually sends. Doesn't give me any confidence that they're interested in improving their service.

Hopefully the flight will not be as much of a horror as the booking experience.