The worst impression that my family and I have received from this airline. Due to our connecting flight from Zurich to Gothenburg being delayed, we had to stay in Zurich for 2 days. The people working at Swissair/ticket office/check-in counter couldn't help at all. All they say is that you can find it yourself/it can be looked up/it says so, so that's how it is. Completely worthless.

The information they provided was not complete, and it felt like they just wanted to get the job done as quickly as possible.

Never will my family and I choose Swissair.

Flight commenced with chaotic boarding process handled by bozos who had no clue as to service class. Some time elapsed before flight attendant brought around a tray of bubbles. Turned out to be some cheap sparkling wine and was WARM. Asked attendant if she could bring a glass of wine from their menu, Unsmiling, said nothing else available until fully airborne. Food and beverage very slow to start. I asked for.a white wine, and it took almost 10 minutes to uncork the bottle. Training? Wines look inviting on the menu, but in fact were lifeless and acidic. Cuisine was unseasoned. Nothing remotely resembled Swiss cuisine. Feel my pocket was picked after paying for biz class. Reluctantly rated 2, since departure and arrival on time.

First time flying with Swiss Air and would safely say they are a great airline. Fantastic legroom and comfort on board. Would certainly fly with them again in the future

I am writing to express my extreme dissatisfaction with Swiss Airlines. Recently, my direct flight from London to Geneva was canceled, and I was automatically rebooked on connecting flights the next day that would take nearly the entire day to travel.

Attempting to resolve this issue via chat was futile as no one responded. I then tried calling the call center, where I had to wait for over an hour to be connected. The operator said she cannot rebook me as i have miles and more number and transferred me to the Miles & More department, knowing it was out of service hours. When i called second time, waiting for 40 min, it appeared to be they could re-book me but next available flight is after 3 days!

This experience has been incredibly frustrating and unacceptable. I expected much better service from Swiss Airlines and hope this issue will be addressed immediately.

Going on our honeymoon and flying Swiss Air for the first time. Upgraded the seats and honestly you have to buy. Their regular seats are incredibly small. I’d also say that the cost is insane for what you get. The service was great. People were extremely friendly. Entertainment was ok. Not great. Not as much of a selection as other international flights. Seats were horrendous!!!!! Hard and super uncomfortable. Again for what we paid I expected more. Food was decent. Honestly there are other airlines much better, more comfortable with better options.