On December 11, 2024, my wife and I were passengers on Southwest Airlines flight 5907 from Havana to Tampa. We paid $40 each for Early Bird boarding, yet the staff decided not to honor Early Bird status for any passengers, allowing everyone to board the plane without following the established order. This decision was both shameful and disgraceful.

Additionally, due to bad weather, the pilot and crew chose not to serve courtesy drinks. When some passengers requested water, they were informed that they couldn't provide any. However, by the end of the flight, the weather was not as bad as initially described. Overall, this was the worst experience I've had with an airline, and Southwest failed to deliver on the services we paid for.

Round trip. Great flight both ways. Loved the 2 free checked luggage. On time. Comfortable seating. I liked the select your seat. Easy to navigate the website. Very organized check in.

Flight was full. Left on time. Service was cursory. Baggage drop was 45 minute line, with 2 agents taking bags (everyone had to tag their own) from a line of roughly 220 passengers (plenty of time to count ‘em!). TSA was 6 minutes, Precheck maybe a minute faster. Boarding was ok, about 16 pre-board ahead of the A group, and about 25 family boarders between A and B.

I loved the staff way too much, very humorous. I’m disembarking as I write this. The chairs weren’t the most comfortable. Flight was on time. I got to carry two suitcases for free.

Overall, the staff made my trip worth it!

2+ hr wait to check bag 💼

Inexcusably poor performance and no heads up from SW prior to flight. No refund when you miss your flight due to their slow lines