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“Stink of Southwest Airlines”
Review of Southwest Airlines


Reviewed 30 March 2024

Once again, SWA failed to serve a beverage. This has happened repeatedly to me. Just two weeks ago, I flew LAX to PHX and didn't get a beverage. It's happened 4-5 times in the last few months. Their go to is "possible turbulence". There hasn't been any on these flights. What happened to the great customer service they used to provide? Ya can't say anything about their service because there is NONE! Sadly, they stink now.

Date of travel: March 2024
    • Food and Beverage
1  Thank Lynn Z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (46,155)
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563 - 567 of 46,155 reviews

Reviewed 29 March 2024

Flight was on time and I think we landed 20 minutes early. Must have been the turbulance pushing us along faster or the pilet wanting to get through it faster.
Still offer complimentary soda, water, tea, coffee and juice and snacks as well.

Date of travel: March 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank browncondo2102
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 March 2024

Flight time changed no less than 10 times, usually a further delay with no explanation. They eventually switched me to another flight with a considerably lower seat selection. Staff was rude both on the phone and at the airport.

Date of travel: March 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Paul C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 March 2024

Never ever ever fly Southwest. After waiting many hours for my flight, Southwest canceled with no apparent reason. The next flight wasn’t till a whole other day. Other airlines continued to fly.

Date of travel: March 2024
1  Thank Scenic57013413455
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 March 2024

I sat next to 2 children who didn't know each other. we were second row from the front on starboard side of plane. They were 11 and 12. 1. The plane front bathroom was filthy , 2. there was only ONE drink/beverage service on this 5 hour flight!! 3. The thin flight attendant with long dark brown hair was VERY rude to the children. Unacceptable behavior. I thought Southwest was kid friendly - and these kids had FINE behavior...

Date of travel: March 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank 911karlan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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