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“Terrible”
Review of Southwest Airlines


Reviewed 28 March 2024

Flight time changed no less than 10 times, usually a further delay with no explanation. They eventually switched me to another flight with a considerably lower seat selection. Staff was rude both on the phone and at the airport.

Date of travel: March 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Paul C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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565 - 569 of 46,155 reviews

Reviewed 28 March 2024

Never ever ever fly Southwest. After waiting many hours for my flight, Southwest canceled with no apparent reason. The next flight wasn’t till a whole other day. Other airlines continued to fly.

Date of travel: March 2024
1  Thank Scenic57013413455
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 March 2024

I sat next to 2 children who didn't know each other. we were second row from the front on starboard side of plane. They were 11 and 12. 1. The plane front bathroom was filthy , 2. there was only ONE drink/beverage service on this 5 hour flight!! 3. The thin flight attendant with long dark brown hair was VERY rude to the children. Unacceptable behavior. I thought Southwest was kid friendly - and these kids had FINE behavior...

Date of travel: March 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank 911karlan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 March 2024

Thank you so much to Miguel and Antonio they definitely help us in need of us getting back home we definitely appreciate they time and patience with us to getting our return boarding passes to get back home thank you so much we most definitely recommend southwest

Date of travel: March 2024
Thank Jaelen V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 March 2024

Random fees being charged at Hilo but not getting charged the same fees on Maui. If this happens ask why. Many unclear rules.

Date of travel: March 2024
    • Customer service
    • Value for money
Thank Ash H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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