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“Bait and Switch Pricing”
Review of Southwest Airlines


Reviewed 7 May 2020

Southwest arbitrarily canceled our flight 2230 reservation on 7/6/2020, changed it to 7/5/200 when we were to attend a wedding because we had a low cost fare that was purchased directly from them. We were told the flight had been cancelled. I just checked the availability for this flight and it shows seats available at higher prices.
We had to extend our trip by one day which increased our hotel and car expenses.
DO NOT TRUST sOUTHWEST AIRLINES IF YOU BUY A REDUCED FARE! IT COULD BE A BAIT AND SWITCH.

Date of travel: April 2020
    • Customer service
3  Thank Grizl123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (46,059)
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2,787 - 2,791 of 46,059 reviews

Reviewed 7 May 2020

Positive experience. Will always travel with Southwest. Hope they have more flights to Europe in the future!

Date of travel: July 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank 95robbiem
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 May 2020

I'd fly southwest any day. Reliable and accountable. Solid option domestically. I hope they survive and make it to the post corona world!

Date of travel: April 2020
1  Thank jeremyaronson
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 May 2020

My dentist in the DMV area and i live in a different state. I always do these quick trips to and from and Southwest is always reliable and generous with their bag allowance. I will continue to fly them for my personal needs.

Date of travel: March 2020
    • Customer service
    • Value for money
2  Thank kwaakyewaa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 May 2020

This flight was quick and smooth, basically empty airport and safe trip. Traveling during this is scary but i had no one near me and masks were on.

Date of travel: May 2020
1  Thank kwaakyewaa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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