Southwest's experience is exactly what you want out of a domestic flight. It's straightforward and comfortable. The crew was professional and overall enjoyable. Great value!
“Good Experience”
Review of Southwest Airlines
49
Date of travel: February 2020
3 Thank TheDanSze
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (46,062)
2,796 - 2,800 of 46,062 reviews
2560
Really enjoyed my flight! Convenient, efficient, and satisfactory customer service. Thanks Southwest for taking care of us!
Date of travel: February 2020
3 Thank Stephanie G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
46
the flight was pretty empty, which allowed for a relaxing trip. The crew was funny about dealing with the passengers and making sure everyone spread out to give people space. Always great to have a laugh before takeoff. Would recommend again!
Date of travel: February 2020
2 Thank raeraeSTL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1623
Wish I could put a zero for likelihood to recommend....Even though my return flight was canceled, there was ZERO refund was offered. Now $565.92 of my money is being held ransom in the form of travel vouchers because the flight times that worked best just so happened to be “wanna get away” fares. I don’t want your crappy travel vouchers, I want my money back. I don’t care how long the vouchers are extended... who knows if you’re going to be in business when this is over? NEVER AGAIN!!!
Date of travel: April 2020
2 Thank Lizzie P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
15
Our family won't flight with Southwest airline again. Cancelled trip during COVID-19 but didn't get refund. Instead, we got 1 year extenion from the original date of purchase.
This company took billion of dollars from tax payers bailout and they don't help out their customers. And the worst, if we choose to transfer this ticket in within a year to other family members, we have to pay $100 transfer fee.
Our sibling families whom planed to have vacation with us, they purchased from American Airline with the same ticket class. After their discussion with AA customer reps, AA issued 100% REFUND to my them.
Our family is the only one purchased with Southwest and we got screwed over!!!
The worst, I was tricked by Southwest services reps twice ( I called into their servic center and spoke to 2 different Reps, both of them told us "we will get 100% refund if the place we plan to attend is closed by COVID19. Guess what, both of the places we plan to visit were closed by COVID19 - Universal Studio in LA and Disney Land in San Diego area) but Southwest still refuse to issue a refund.
WILL NOT FLY SOUTHWEST AIRLINE AGAIN !!!
Date of travel: March 2020
5 Thank Dustin H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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