Me and 20 other people in my group just got our flights cancelled again after you cancelled our flights in June and we had to reschedule our trip reservations and the flights for more than 30 days later in July. Now again without notice you cancel our flights for a second time!!! What the hell are we suppose to do now? We will lose money changing all of our reservations again in Punta Cana. We need an explanation!!! I am sick and tired of this poor behavior and lack of communication from such a big company who we have been so loyal to. This makes me sick!!! The Flight has been Cancelled so now we are stuck taking a lost. The first flight was for June 14th 2020 and the second flight was for July 19th 2020

Nothing special, but okay Older plane was used. I would use southwest again If I needed to fly to this location

Southwest is taking advantage of passengers by creating different fares before cancelling flights in order to get around their obligation as outlined in the *Contract of Carriage”. By doing this they claim that the lower fare credit cannot be “refunded” because it is not the price of the current ticket. This is done to avoid giving their customers a full refund. There is no other reason. Look, I know times are difficult for all airlines. However, for Southwest to stoop this low is despicable. They cancelled my flight, booking #s and flights were not changed between advertising a lower fare and cancelling. Below are the details of these transaction.
Why should Southwest keep my $122.00? Shame on southwest for acting in this manor!!!
Date of Transaction Booking # Cost Credit (not Refund) Charge/Refund to my credit card Reason
01/04/2020 VIOR6G $719.92 $719.92 charged to my CC Original Purchase
04/07/2020 VIOR6G (-$244.00) credited but will not refund Fare was reduced
04/23/2020 VIOR6G Refunded $475.92 back onto my CC. Southwest Cancelled this Flight





*Southwest Airlines Co.
Contract of Carriage-Passenger
Revision: 26th Revised Effective Date: 01/29/2020

Travelled to Antigua, and Barbados in September of 2019. Loved both Islands. Antigua is small and not a lot to do but Barbados was bustlying. Entertainment every night at Oisten.

I live in a household divided; my spouse finds Southwest's no-seat-assignment policy stressful, but I love the order and ease of just finding your spot in line and shuffling into the plane. I appreciate Southwest's brand of warm-and-casual onboard service, and I like that the seats don't feel as small as those on many other airlines. I've flown with Southwest probably 100 times over the last two decades, and this has been my consistent experience with the airline.