Nothing special, but okay Older plane was used. I would use southwest again If I needed to fly to this location

Southwest is taking advantage of passengers by creating different fares before cancelling flights in order to get around their obligation as outlined in the *Contract of Carriage”. By doing this they claim that the lower fare credit cannot be “refunded” because it is not the price of the current ticket. This is done to avoid giving their customers a full refund. There is no other reason. Look, I know times are difficult for all airlines. However, for Southwest to stoop this low is despicable. They cancelled my flight, booking #s and flights were not changed between advertising a lower fare and cancelling. Below are the details of these transaction.
Why should Southwest keep my $122.00? Shame on southwest for acting in this manor!!!
Date of Transaction Booking # Cost Credit (not Refund) Charge/Refund to my credit card Reason
01/04/2020 VIOR6G $719.92 $719.92 charged to my CC Original Purchase
04/07/2020 VIOR6G (-$244.00) credited but will not refund Fare was reduced
04/23/2020 VIOR6G Refunded $475.92 back onto my CC. Southwest Cancelled this Flight





*Southwest Airlines Co.
Contract of Carriage-Passenger
Revision: 26th Revised Effective Date: 01/29/2020

Travelled to Antigua, and Barbados in September of 2019. Loved both Islands. Antigua is small and not a lot to do but Barbados was bustlying. Entertainment every night at Oisten.

I live in a household divided; my spouse finds Southwest's no-seat-assignment policy stressful, but I love the order and ease of just finding your spot in line and shuffling into the plane. I appreciate Southwest's brand of warm-and-casual onboard service, and I like that the seats don't feel as small as those on many other airlines. I've flown with Southwest probably 100 times over the last two decades, and this has been my consistent experience with the airline.

Southwest used to be my fav, but today it showed as the worst airlines out there. My son(14 yo) and i were supposed to have a 3 week trip in June for his 15th birthday going to Hawaii, then Home state of Connecticut, then back to Florida where we live now. Well, family in Hawaii said nothing is slated to open back up until "unknown". Defintely not by June. United Airlines was nice enough to give us travel credits for 24 months and no resch fee so as to not interfere with my sons Freshman Year of High School (August 2020). Southwest stated that they are sticking to there normal policies( despite abnormal circumstances) and would only allow 12 months from the DATE OF PURCHASE of tkts. I bought in January for a flight in June!!! So why cant Southwest extend the same courtesy as the other airlines about rebooking? The soonest my son will be able to travel again will be June of 2021. Id rebook everything now 0for june of 2021 if i was able. I still plan on taking him. I dont want the money back, just give us more time to reuse it like the other airlines... Nope... Got told repeatedly this is SW policy. Literally thought SW was the best, but now I stand corrected...