Southwest used to be my fav, but today it showed as the worst airlines out there. My son(14 yo) and i were supposed to have a 3 week trip in June for his 15th birthday going to Hawaii, then Home state of Connecticut, then back to Florida where we live now. Well, family in Hawaii said nothing is slated to open back up until "unknown". Defintely not by June. United Airlines was nice enough to give us travel credits for 24 months and no resch fee so as to not interfere with my sons Freshman Year of High School (August 2020). Southwest stated that they are sticking to there normal policies( despite abnormal circumstances) and would only allow 12 months from the DATE OF PURCHASE of tkts. I bought in January for a flight in June!!! So why cant Southwest extend the same courtesy as the other airlines about rebooking? The soonest my son will be able to travel again will be June of 2021. Id rebook everything now 0for june of 2021 if i was able. I still plan on taking him. I dont want the money back, just give us more time to reuse it like the other airlines... Nope... Got told repeatedly this is SW policy. Literally thought SW was the best, but now I stand corrected...