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“Escorting a Fallen Soldier”
Review of Southwest Airlines


Reviewed 17 April 2020

Yesterday I escorted the remains of one our soldiers from Kansas back to his family in Washington state. I wanted to take a moment and praise how absolutely amazing Southwest Airlines was. The staff members along the three stops I had to make were absolutely amazing and generous. I couldn't even pay for my own food. The teams were extremely accommodating, friendly and engaging, and took the utmost care when handling the coffin. This is one of those sad but rare instances where we get to see how amazing a company and its employees can be. I also asked just about all the people I talked to about how much they liked working for this airline and they told me how much they have been taken care of and they appreciate what corporate has done to help them. So thank you again Southwest and everything you did to make this trip happen.

Date of travel: April 2020
2  Thank 318bryanl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (46,155)
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2,902 - 2,906 of 46,155 reviews

Reviewed 16 April 2020

After requesting a refund for a trip, Southwest would only give me a flight credit because I cancelled my reservation before the flight was actually cancelled by Southwest. I submitted an inquiry about this weeks ago and never got a response and Southwest is still refusing to give me a refund instead of a flight credit.

Date of travel: April 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
3  Thank Elizabeth O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 April 2020

Flight was great as usual. Flight was full, but flight attendants did a great job and kept the passengers entertained and engaged. They were very efficient and friendly. Captain kept us informed, and flight time was under what we were told. I always fly Southwest and have always been pleased with the service.

Date of travel: August 2019
1  Thank Jenajalex
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 April 2020

They said they'd rerfund earlybird fees; what bs! No refund! I sent email (as they instructed) and got back email saying to call them; on hold for an hour. Terrible

Date of travel: April 2020
    • Customer service
    • Value for money
3  Thank denvertr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 April 2020 via mobile

My husband and I flew to Orlando Florida to Disney World to spend a week at our favorite get away. We love flying Southwest because they make it so easy. We don’t have to figure out hidden costs host for baggage, snacks, leg room etc... we love how friendly everyone is and often times we get special entertainment from the flight staff. We are usually on time and often times arrive early. I feel that for the most part the prices are fair especially with the number of bags you can check for free and again not having to miss hidden fees or missed fees for upsetting surprises at check in. Being able to fly with ease can make a vacation or traveling to an from a destination more pleasurable or miserable. It’s great to know I have a favorite airline I can count on. Thanks Southwest keep up the great work.

Date of travel: December 2019
1  Thank Melanie W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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