We flew to PHX for appointments at the Mayo Clinic. Upon departure my wife was in a wheelchair and we had to get our boarding passes at the ticket counter due to a change in our schedule. The Southwest employee asked my wife a couple questions, like, can you walk the jetway and do you need a special seat.......what's a special seat on a 727 with one class of service? My crippled wife apparently gave a wrong answer about being able to walk down the jetway instead of using a wheelchair. Because of that, instead of getting a pre-board pass we ended up in row 17 which necessitated my poor wife who was in great discomfort and pain, walking an unnecessarily long way. I pleaded with the ticket agent and explained my wife's medical condition, but no, she had given a wrong answer.....because she is a trooper and doesn't like anyone to think she is a slacker, even though she was in pain at the time. So it goes, some Southwest employees have empathy and common sense, and others have no clue or compassion for other peoples difficulties. Otherwise, the flight was uneventful and on time.

My wife and I prefer flights that have two seats per row instead of the 3 per row that every Southwest flight has. I was reminded yet again why I do not like sitting next to a stranger. You wouldn't think a guy would sit next to you and spend most of the hour flight picking his nose, but we drew the short straw this time and that's what happened. I calmed myself by repeating that at least he wasn't coughing, sneezing on me or hogging the arm rest, so I sucked it up and sat next to the kid who grew up to pick his nose in public like the 8 year old he once was. That's why I don't like Southwest

I love southwest airlines, they give 2 free bags, plus a carry on free. Other airlines may be cheaper but by the time you add seats & bags it a lot more than southwest. If I can fly with them I always will.

I have taken the flight a couple times from Pittsburgh to San Antonio and the first time my flight got jumbled up due to Chicago Midway being on a ground stop but they got my on another plane to Atlanta and I arrived in San Antonio a little after my original arrival time. The second time not only did I arrive in San Antonio on time but we were almost an hour early! There are no direct flights on SW from Pit to San Antonio but I have never had a problem with my layover or connections.

Flight was delightful and landed at Bradley 1/2 hour early. I just wish they would allow
Those of us who have no luggage on board to deplane first.l