Flight was delightful and landed at Bradley 1/2 hour early. I just wish they would allow
Those of us who have no luggage on board to deplane first.l

My flight from Tampa to Columbus was on time with no hassels or delays. Whenever I fly, I always use Southwest if possible.Their service to customers is top notch, and if you have to make a change in your plans, Southwest makes changing very easy. I would recommend Southwest to anyone planning a trip.

We flew from Omaha, NE to Chicago, Midway & from there to Atlanta, GA for a wedding
in the mountains Our flights were all on time and the cabin crew was very professional and courteous. Our flight from Midway left on-time and arrived in Atlanta as planned, on-time. I must say that my wife & I both used "Reward points" for this Round trip from Omaha to Atlanta and back home. Southwest has been our "preferred" airline for over nine years. Rarely do we experience any delays. We both strongly recommend the Southwest Rewards program.

The bad-Terrible flight, seats were hard as a rock, even before we took off, the plane smelled like a toilet, uncaring flight attendants (especially the male ones, they looked like they didn't want to be there, and maybe they hate their job), unattended 8 and 10-year-olds behind me kept kicking the seats (aisle and middle), fighting with each other with fists, and using the seat tray as a shoving toy/weapon all while the flight attendants watched and ignored. The bathrooms were disgusting, fluid on the ground, overflowing receptacles 2 hours into the flight and dirty toilet area. When we deplaned, the flight attendant didn't even say thank you and a pleasant goodbye, just staring like he wanted to go home.
The good-fast boarding and deplaning. Baggage came out quickly.

On 1/2/20, flight 2381, 420pm departure. The boarding pass indicated a boarding time of 350pm, so we ate and used the restroom. We purchased early boarding. When we got to the gate at 345pm, there was no line because everyone else had boarded the plane! Southwest needs to better inform passengers of early boarding. The flight itself didn't pull away from the gate until after 430pm, there was not enough air, so most of the passengers sat there in the warm stuffy air. My advice is to get early boarding and stand by the gate at least 45 minutes before boarding. This is the only time out of over a hundred flights on Southwest that they have ever boarded early. It must be due to the route.