We flew from Omaha, NE to Chicago, Midway & from there to Atlanta, GA for a wedding
in the mountains Our flights were all on time and the cabin crew was very professional and courteous. Our flight from Midway left on-time and arrived in Atlanta as planned, on-time. I must say that my wife & I both used "Reward points" for this Round trip from Omaha to Atlanta and back home. Southwest has been our "preferred" airline for over nine years. Rarely do we experience any delays. We both strongly recommend the Southwest Rewards program.

The bad-Terrible flight, seats were hard as a rock, even before we took off, the plane smelled like a toilet, uncaring flight attendants (especially the male ones, they looked like they didn't want to be there, and maybe they hate their job), unattended 8 and 10-year-olds behind me kept kicking the seats (aisle and middle), fighting with each other with fists, and using the seat tray as a shoving toy/weapon all while the flight attendants watched and ignored. The bathrooms were disgusting, fluid on the ground, overflowing receptacles 2 hours into the flight and dirty toilet area. When we deplaned, the flight attendant didn't even say thank you and a pleasant goodbye, just staring like he wanted to go home.
The good-fast boarding and deplaning. Baggage came out quickly.

On 1/2/20, flight 2381, 420pm departure. The boarding pass indicated a boarding time of 350pm, so we ate and used the restroom. We purchased early boarding. When we got to the gate at 345pm, there was no line because everyone else had boarded the plane! Southwest needs to better inform passengers of early boarding. The flight itself didn't pull away from the gate until after 430pm, there was not enough air, so most of the passengers sat there in the warm stuffy air. My advice is to get early boarding and stand by the gate at least 45 minutes before boarding. This is the only time out of over a hundred flights on Southwest that they have ever boarded early. It must be due to the route.

We changed planes in Atlanta and everything was on time. Had enough time to get a bit to eat and still catch the next plane to Columbia.

I fly Southwest all the time, mostly because I live near their hub at Hobby airport and because of their nonstop service to couple of destinations that I travel to. This flight was a return flight and it was very disappointing to say the least. The flight was delayed for over an hour and half, originally because the arriving flight was late but then because we sat on the tarmac for a long time and each time the pilot would announce our position in the takeoff line. The only thing was that it seemed our position wasn't changing. But the real problem occurred at the destination. The flight landed at 10:15 PM but we were not able to get our luggage until 11:30 PM. The problem was a total unorganized handling of the luggage belt. At first after 45 minute wait, it was announced that the luggage will be on belt 1, only to change that to belt 3 a few minutes later. After waiting on belt 3 and retrieving 1 piece of our luggage, we noticed another piece was on belt 1 again. Once that was retrieved the announcement came out that the rest would be on belt 4. This went on for a while until we retrieved everything. Very disappointing to see a lack of concern for the passengers. The actual flight and the attendants were nice, but the process of the departure and arrival and luggage handling left a lot to be desired.