On 1/2/20, flight 2381, 420pm departure. The boarding pass indicated a boarding time of 350pm, so we ate and used the restroom. We purchased early boarding. When we got to the gate at 345pm, there was no line because everyone else had boarded the plane! Southwest needs to better inform passengers of early boarding. The flight itself didn't pull away from the gate until after 430pm, there was not enough air, so most of the passengers sat there in the warm stuffy air. My advice is to get early boarding and stand by the gate at least 45 minutes before boarding. This is the only time out of over a hundred flights on Southwest that they have ever boarded early. It must be due to the route.

We changed planes in Atlanta and everything was on time. Had enough time to get a bit to eat and still catch the next plane to Columbia.

I fly Southwest all the time, mostly because I live near their hub at Hobby airport and because of their nonstop service to couple of destinations that I travel to. This flight was a return flight and it was very disappointing to say the least. The flight was delayed for over an hour and half, originally because the arriving flight was late but then because we sat on the tarmac for a long time and each time the pilot would announce our position in the takeoff line. The only thing was that it seemed our position wasn't changing. But the real problem occurred at the destination. The flight landed at 10:15 PM but we were not able to get our luggage until 11:30 PM. The problem was a total unorganized handling of the luggage belt. At first after 45 minute wait, it was announced that the luggage will be on belt 1, only to change that to belt 3 a few minutes later. After waiting on belt 3 and retrieving 1 piece of our luggage, we noticed another piece was on belt 1 again. Once that was retrieved the announcement came out that the rest would be on belt 4. This went on for a while until we retrieved everything. Very disappointing to see a lack of concern for the passengers. The actual flight and the attendants were nice, but the process of the departure and arrival and luggage handling left a lot to be desired.

We've always had good experiences with flying Southwest! No frills. Pleasant attendants. Pilots do a great job flying the plane! :) Snacks & drinks are satisfactory. They leave on time and arrive on time.

We experienced a four hour delay in Atlanta. They kept us updated,provided a $100.00 voucher and $14.00 for food. Very kind and caring staff.