The flight attendants where all very nice on this flight. We arrived on time going but coming back. we were delayed at the Orlando Airport for an hour and half. They gave us no reason why for the delay. Enjoyed the cookies and pretzels with the FREE soda.

We were flying back from Dallas to San Diego on the 27th of December. Usually, the staff of Southwest is very friendly, but from the check-in guy to the people outside of the gate, everyone was in a "Chrismas is over and I do not want to be here working" mood. We upgraded our seat, paid $40 each extra to do so, and it is a good thing I am on a diet and lost weight because it was extremely cramped.

We needed to change our flight time, was so happy to find out we could change our flight with no additional fees. It was so easy to change the flight within the app!

This was a nonstop flight from Fort Lauderdale to Austin, TX. My flight was late due to weather up north. Southwest kept me informed by text and at the gate. Check-in at FLL was quick and easy, because SW has enough kiosks to handle a heavy passenger load. I was flying on Christmas Eve, and the airport was crowded, but things went smoothly, thanks to the efficiency of SW staff. It also helped to have TSA Pre-Check. I enjoyed being able to upgrade my seat assignment at the gate for a reasonable fee. The flight itself was one of the best I've had on SW. This was due in large part to the Captain, Mark. He came out of the cockpit and greeted each passenger with a smile and a handshake. I've never had that experience before. His ease was infectious. I knew I was in good hands for the flight. Having a personable and very competent crew is the hallmark of a SW flight. This is why I always fly SW.

Flight was just OK. It was really a bit bumpy all the way. We have been to PHX many times and this was the bumpiest. We normally get a little turbulence over the mountains but this was bumpy all the way.