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“Convenient Non-stop Service”
Review of Southwest Airlines


Reviewed 10 January 2020

This was a nonstop flight from Fort Lauderdale to Austin, TX. My flight was late due to weather up north. Southwest kept me informed by text and at the gate. Check-in at FLL was quick and easy, because SW has enough kiosks to handle a heavy passenger load. I was flying on Christmas Eve, and the airport was crowded, but things went smoothly, thanks to the efficiency of SW staff. It also helped to have TSA Pre-Check. I enjoyed being able to upgrade my seat assignment at the gate for a reasonable fee. The flight itself was one of the best I've had on SW. This was due in large part to the Captain, Mark. He came out of the cockpit and greeted each passenger with a smile and a handshake. I've never had that experience before. His ease was infectious. I knew I was in good hands for the flight. Having a personable and very competent crew is the hallmark of a SW flight. This is why I always fly SW.

Date of travel: December 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank David_Cominole
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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3,963 - 3,967 of 46,004 reviews

Reviewed 10 January 2020

Flight was just OK. It was really a bit bumpy all the way. We have been to PHX many times and this was the bumpiest. We normally get a little turbulence over the mountains but this was bumpy all the way.

Date of travel: December 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Artie S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 January 2020 via mobile

What can I say about southwest that would be considered a positive? The airplane was in pretty good condition. Now, it was a cattle car where their open seating leads to chaos on every flight. Then, as if being packed into the cattle car haphazardly wasn’t enough the WiFi kept going out on a 5 hour flight . This lead me to being stuck with a middle seat on a long flight with little to do and I couldn’t even look out the window because the lady closed the window shade. Another winner was that half the plane apparently needed “extra time” to board and so by the time I got on the race was on. I wish Southwest would credit me for the return flight because 300 for that flight was surely not worth the experience I had. It was literally worse than spirit airlines.

Date of travel: January 2020
3  Thank Christoph C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 January 2020

Went to the Carolinas and Gatlinbutg. Flights were on time, attendants were very friendly, Check in went great!

Date of travel: October 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank mdsehc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 January 2020

Left on Christmas Day. Everyone was kind and upbeat. The flight was on time with no problems. This airline is the best value out there.

Date of travel: December 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank 212Moree
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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