We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“On time and delightful staff!”
Review of Southwest Airlines


Reviewed 18 October 2016

I so love flying SW as they are efficient and friendly. We chose to do carry on as we wanted a quick turn around in LA to get our car and go to Anaheim! No problem with places to store in the overheads and because we checked in on line, we all managed to get seats together. Way to go Southwest!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank lehookedontravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (31,058)
Traveller rating
Traveller type
Time of year
Language
  • More languages

23,646 - 23,650 of 31,058 reviews

Reviewed 18 October 2016

Check in 24 hours before to get on the plane ASAP and love the free baggage. Went to a Chicago cub game and enjoyed the trip a lot. GO CUBBIES!!!!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank oregon669
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2016 via mobile

First time flying on Southwest. They have a very strange boatding system My wife ended up in different rows and the flight was late due to mechanical issues. We sat on the taxiway waiting for 45 minutes. I will get confirmed seats on a different airline next time.

2  Thank Kelekona13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2016 via mobile

We've been flying Southwest Airlines for years. We've used our reward points to take several vacations. And we've never been disappointed. And it's not unusual to get a crew that loves to entertain. Even when we go to Hawaii, we use Southwest (we usually spend the night in Los Angeles & fly Hawaiian Airlines the rest of the way). We've ask before when they will start going to Hawaii & they've assured us that they're working on it. Southwest is the BEST!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
Thank bitsmom_tn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2016

Great Airline and wonderful service. The ride was comfortable and priced right. Smooth landing and take off. Fun cookies and pretzels to eat. Enjoyed the free cocktail

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Dan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC