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“Fair return on payment”
Review of SmartWings


Reviewed 8 October 2018

It was kind of charter flight. They allowed more baggage than competition. The service was OK although only water was served free. Get from A to Z with low price and decent service. I would fly again with them

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Glick2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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17 - 21 of 1,736 reviews

Reviewed 6 October 2018

just what one needs
comfortable seats and space for legs
professional crew
clean aircraft
we had a good pleasant flight

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Julian Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2018 via mobile

Check in three hours before flight is brilliant, I walked straight to the check in desk 2.5 hours before flight (no queues).

Flight left on time and air stewards on the flight were helpful and attentive. New style aircraft with good leg room, for the price I paid this was a very good option and would certainly fly with Smart Wings again.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • Value for money
Thank 307cliver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2018 via mobile

Travelled with "Travel Service Airlines" on our outward journey to lanzarote and returned with "Smartwings" both chartered by TUI. Both are pretty an ok airline. With fast turnarounds due to delays etc sadly cleanliness has to suffer. A bit of a bumpy ride due to the big turbulence, but the airline can't control the weather.

Thank Alan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2018

Our luggage disappeared between Moscow and Gatwick - it took 2 days to get it back - and one bag was damaged. It looks like it didn’t get transferred in Prague where we had a ONE HOUR transfer time - we weren’t the only ones on our flight this happened to. Worst - it took them 2 days to trace them at all. Check in staff in Moscow were very fussy about the 15kg checked bag allowance - 1 kg over was refused - so they watched us repack (putting heavy stuff into our hand luggage!)
Prague had a further security scan so we had to ditch the water we had carefully refilled outside the toilets. No free water on the plane(s). The Moscow - Prague leg was a mixed CSA regular / Smartwings cheap ticket flight - so better leg room etc. Prague - Gatwick was just Smartwings and a 757-800 full up to the brim and no room in lockers - woman in front of me had been allowed on with a back pack and THREE large store bags!
I will try to avoid again

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank daguerrotypeLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC