We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Cramped but otherwise good flight”
Review of SmartWings


Reviewed 30 August 2018

We flew with SmartWings from Brno to Crete on August 9, 2018. First of all, the check-in service at Brno was outstanding. It's a small airport without the stress and crowds of larger, more busy airports. We took off and landed on time. The flight was uneventful, which is good in aviation. Our aircraft was a 737-800.
It was a hot day, and the flight attendants did a great job of passing out water to keep us all hydrated. They also offered free newspapers. Food and drinks were sold - at high prices. We didn't buy any, but a lot of passengers did.

SmartWings is a no-frills airline,and we expected nothing. Having said this, the attendants were very friendly and polite, and provided very good service. The plane was fairly clean. The seats don't recline much - which is a good thing, in my opinion (no crushed knees). Not much legroom, but that is to be expected on such cheap flights.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (1,764)
Traveller rating
Traveller type
Time of year
Language

58 - 62 of 1,764 reviews

Reviewed 29 August 2018 via mobile

Hi all, well there was a delay with both of the flights, to, and return.
Both of them was with smart wings.
I would like to praise the stewardess team for their patience and grace throughout the entire delay and the flight in particular.
G-d bless you all,
Warm regards
Me and my family ‍‍‍.

Thank papanin0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2018 via mobile

It's terrible, for this money, we dont have lunch, only water. People dont have enough place on the plane.And bonus: i ask about place with window what and what i have.... (see attached picture).

Thank Maxim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2018 via mobile

The cheapest option is n we found. First (and last) time with this company... Local (land) crew so rude and unpleasant, refused to accept handycap person first as the law stated (eventually they did, after a law suit treating), flight to and back delayed hour and so, no explanation nor notification given...
Flight crew very rude, the all experience felt like a bus service in some 3rd world country... Even water they won't serve without asking them at least twice...

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Roi Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2018

I had bad expectations based on references, nevertheless the on board service was good. I cannot say that about drinks. I bought only coffee, which was a low quality for high price. So I cannot recommend to buy refreshment on board.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Ilja M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC