Baggage drop extremely slow.
Flight ok and near on time. In flight food good. No in flight entertainment at all.
Arrive at destination and our luggage had not. Complete lack of communication from jetstar, we had to chase them multiple times for even a slight hint as to when we might expect our bags. We've had to cancel our day trips and buy clothes just to get changed. Then spent half a day on the phone for updates.
Holidays are for relaxing and this has been anything but.
Still waiting for our bag...
Too top it off, when we were ahopping for some clothes and told of our baggage issue, everyone said oh that happens alot here, or theyve had other people in not long ago same issue, you were with Jetstar werent you? Like its common knowledge your gonna lose your bag

And once again Jetstar has done it!

- Arrived at Coolangatta airport 47 minutes before our flight to Sydney
- Due to not much time left, we approached one of Jetstar operators for help (of course not having her best day, as per every single Jetstar customer service staff member you could normally deal with)
- She took us to the check-in screens with all the calm of this world and asked for our names
- Once these were digited, she informed us that the flight was overbooked with only one seat left nearby emergency exit (we were 2 people)
- We asked how this was possible considering we booked this flight weeks in advance, to then be told that she wasn't sure but was gonna help us out 'somehow' (exact word used)
- We were taken to Jestar help desk to sort the issue out
- We were left there by the 'kind' lady who left straight away, forcing us to explain the issue all over again
- Once explained what happens to the new staff member, we were informed that unfortunately the gate was closed by then, so we had to book another flight, with only one available roughly 24 hours after the one we supposed to fly with (with an afternoon business meeting that was the only reason why were actually flying)
- No apologies / No further solutions discussed / No refund or flight voucher offered

There is no reason on this planet for this joke of a company to keep operating within the industry.
It might have been my 8th time flying with Jetstar, and I can promise there has not been a single time without issues: delays, cancellations, transfers to new flight and now this new unbelievable and unpleasant experience.

This has been my last time trying to fly with Jetstar.
I WILL NEVER EVER BOOK ANOTHER FLIGHT WITH JETSTAR, REFUSING TO FLY EVEN IF SOMEONE ELSE WILL BOOK THE TICKET FOR ME.

I ADVISE ANYONE WITH SELF-RESPECT TO DO THE SAME, SINCE NO-ONE SHOULD DESERVE TO ENCOUNTER SUCH AN EMBARRASSING SITUATION AND BAD CUSTOMER SERVICE.

- JET(FALLING)STAR -

DO NOT TRAVEL WITH JETSTAR........ I WAS TREATED REALLY POORLY, STAFF WERE RUDE WHEN I QUESTIONED ABOUT MY CANCELLED FLIGHT......... I WAS ALSO TOLD I WONT GET A REFUND...................................................................................................................................................................................................................................................................................................................................................................

First and last time flying Jetstar, was due to fly at 10:30pm and only found out the flight had changed to 6:00am following day due to check in notice from booking.com. No contact from the airline on options and support and even when calling the international help desk they didn’t even know the flight had changed. Left scrambling to find alternative accommodation and airport transport with no assistance.

BAD SERVICES MOVING SEATS AND NEVER REFUND PEOPLE I WILL NEVER USE YOURLL AND WILL TELL PEOPLE I DEMAD A REFUND ...........