The worst airline when it comes to customer service.
We had a trip booked to Europe for a white Christmas, we were set to leave Townsville at 8pm and arrive in Sydney at 12pm, and was set to leave at 6am the next day to Dubai. the flight that was coming in, came in late due to some safety issues when leaving Sydney. When we were set to take off, these same safety issues happened resulting in the flight being UNABLE to be flown to Sydney that night meaning we would miss our flight to Dubai, there was nothing in which they could do, we then moved our flights for Dubai to 10:30pm, as we were assured that there would be a recovery flight. the recovery flight was then put into place to be at 2pm, in which, yet again the safety issue was still occurring, they then told us that they would REMOVE THE SAFETY MODULE that is throwing the error which would take a few hours, resulting in us again having to move our flight to be at 6:30am the next day. and then when we requested some compensation (we were now out of pocket an EXTRA 10k due to all the changes of the next flight) we were told sorry its a safety issue so this is out of their control. WHAT A JOKE, Unfortunately JetStar is one of the only airlines that fly's direct to Melbourne, however if i never had to go with this airline again I WOULDNT.