I have a loved one who is to concerned to complain to the airline about their experience last night because they are worried it will effect their service in the future as well as not wanting to get anyone in trouble.
Without being able to describe the service I can only advise as terrible and not recommend. No paying customer should be treated in such ways.

I have recently flown with Jetstar from Denpasar Bali to Melbourne Tullamarine on 12/10/2024 (Flight JQ44).
It was the worst experience of my Jetstar flying history.
I have used Jetstar for a number of years to fly from Melbourne to a variety of destinations in S.E. Asia.
It is a common occurrence for each and every flight to be anywhere between 1 hour and six hours late (in my experience), for various reasons :
- Paperwork filled in wrong
- Technical issues with the plane
- Docking air lock door wouldn`t open
- No crew available
- No baggage handlers available
- Previous flight late
This time the experience i have had with Jetstar has left me looking really hard for reasons why I would use this company ever again.

My flight JQ 44 from Denpasar – Bali was supposed to leave at 14:55.
I arrived at the airport prior to 12:00 to abide by the 3 hours rule. As soon as I arrived, I got a message that the flight is late and now has been re-scheduled to 17:00.
I accepted that, only two hours late, typical Jetstar.
Shortly after, I have received another update, that the flight has now been further delayed to 20:30. That hurt, having to spend virtually the whole day in the airport.
The worst bit came about three-four hours later, when I have received another message, that the flight got cancelled altogether, and the next flight will be at 03:30 am 13/10/2024.
Passengers were advised to contact Jetstar for assistance.
I have done so. The Jetstar representative has lead all the passengers in attendance to go back through the Immigration (in reverse), then waited another hour to retrieve my checked in luggage and then queue up again to re – check in the same bag on the next flight JQ 1044.
After all that process, all passengers were informed that Jetstar will definitely provide accommodation and meals to everyone affected.
We have been advised ( and had written on the back of our boarding passes the name of a hotel (Harris Hotel) where we where to be transported for lodgings and food, then transported back to the airport in time for the new flight.
We waited again until a bus load of passengers filled the bus completely, then driven 30 minutes to this hotel, disembarked there and the bus left.
We have then approached the hotel reception staff and informed them why we were there.
For the next two hours, we`ve been treated like something stuck on the bottom of the shoe of the reception manager. He has informed that Jetstar has not been in touch with the hotel, no reservations have been made, and therefore they will not provide anything to anyone unless we paid ourselves.
The hotel refused to call Jetstar to liaise with it`s representatives, and even when eventually I have convinced them to call, no one from Jetstar ever picked up the phone despite repeated calls.
Most people gave up and proceeded to find their own accommodation, seeing how Jetstar has left us stranded there with no assistance.
Only 4 families with small kids decided they had no choice but to pay the exorbitant hotel fees to stay there for 3-4 hours.
I and others paid for taxis to return to the airport, had to sleep on the floor for a few hours, fork out money to pay for food and water there, until the new flight arrived.
I have informed the Jetstar representative of the hotel fiasco, and all I got was him shrugging his shoulders.
I can not believe the level of incompetence from the Jetstar staff in Denpasar and the lack of assistance when the flight was delayed more than 12 hours : no food, no water, no accommodation (at least access to a lounge).

Normally not one for vomiting online but I somehow feel the need to share my view on flying with Jetstar - and the whole experience.
I get it, I paid less than other operators (except 1). But I won't do that again for a 6.5 hour flight.
My wife and I bought a packaged deal that included seats (no, not the good ones), food and luggage.
Knowing how anal and greedy they are, we managed to keep the luggage below the allowed 20kg so, so good so far.
As for the food, you have to pre-book your meal beforehand but after doing that, the website indicated that we hadn't even though I could see the selected food items ticked.
Trying to contact Jetstar to confirm that we would get the selected food served was a complete waste of time. You simply cannot reach anybody and the Robot is like talking to a door. At least it didn't get offended when I asked to fxxx off after wasting 30 minutes of my time that I will not get back.
Turned we DID get our food in the end.
Seats. Oh, the seats. Being 1.86 you can imagine that I seriously considered purchasing extra leg space but when I saw the cost, I decided to abstain.
BIG mistake.
I basically sat with my legs on both sides of the seat in front of me. The kind Chinese lady in front me slammed her seat all the way back as soon as we had taken off. I know it's her right but I wouldn't do it out of courtesy to the person behind me. That didn't help.
There is ZERO entertainment onboard apart from screaming kids, not even a small screen to connect to. Lesson learned so I downloaded stuff to watch on my phone for the return flight.
I did bring a book. big mistake.
The pocket in front of you opens on all sides, so if you stuff your book, your stuff falls through the bottom.
This was one of the new A321 NEOs. Who on earth would buy brand new aircraft with a pocket like that? What's the point? Easier for the cleaners to pick up from the flow than the pocket? I lost my ear-piece box due to that and my 2 ear-pieces feel out and were scattered on the floor. After a successful search that involved 5-6 people I found another ear-piece that didn't belon to me.......
On the return flight we bought some water at the airport but were not allowed to bring aboard due to 'AU regulations'. So, Bali (or Indonesia) is the only place that you cannot bring water purchased at the airport onto an AU bound aircraft? I think not.
I decided to award 2 stars as we did depart and arrive on time (well, almost) - something I am not used to flying with QF. But that's another story......

I have written a one star review on Google for Auckland Airport if you want to read more from my experience but own up to your errors JETSTAR. Massive security check delays, no flight status for any departing flights on-screen, and very unclear. When lining up had Jetstar staff yelling two flights and multiple names at once over construction and excess noise. Impossible to hear or know anything. They weren’t understanding and expected us to pay to stay another night and get the next flight in the morning with no compensation as we ended up missing our flight due to everything. Terrible in all ways, don’t use them, Air NZ are far better!!!!! They didn’t apologise for no flight status on screen and blamed it all on us. Bad bad bad, cya Jetstar i’ll be wishing on star but not you guys

Terrible company, found old vomit bags in our seats one flight and diapers on the other, always late but that’s obvious. Didn’t let me bring my coffee that I bought from the after-security cafe- WTF?