horrible service!! we checked in online so that we don’t need to deal with check in at the airport. we were good during our first flight from QT. They did not bother to check our bags. But, our second flight back to QT, they checked our bags at the gate after going through security and said that our bags were overweight and that we need to pay a ridiculous rate for $150!!!! It’s just not fair!!!! esp the bag is not too heavy just a 1-2kgs difference each bags!! They kept changing gates as well (that’s fine tho coz it really happen BUT) when my wife asked them nicely they responded in a rude way pointing to the screen and said “CHECK ON THE SCREEN” they could’ve say it nicely. will never fly with them again. !!!!! sad to say we had to deal with them again this December and January!! (no choice but in the next year future travel NO to JetStar!!!) Rude staff!!!
“WILL NOT RECOMMEND. WILL NOT FLY WITH THEM AGAIN!!”
Review of Jetstar Airways - Australia & New Zealand
36 - 40 of 14,009 reviews
This has to be the worst airline that I have ever flown in 30 years of international travel. My bag was overweight and they charged me $250 USD for 15kg overweight. Keep in kind that I had flown into the south island on New Zealand air from an international flight, but flying out on Jetstar to Auckland, they said I was overweight. It was the same bag that I flew in with from Auckland. They said I should’ve checked bag weight requirements before I booked. I flew through on Quantas…why would I check connecting flights?
And they also took my $600 go pro from my checked bag because it had a battery in it. Gone with all of my footage!!
Pay extra to Fly New Zealand Air and NEVER EVER fly this discount airline!!
Just and easy 1 hour flight between Kuala Lumpur and Singapore. It is almost over before it began. The service is friendly. There is not much you can do in such a short flight
5 1/2 hours late! Don’t fly Jetstar! Unreliable, uncomfortable seats! Nothing good to say. Never again! A disaster flying them! So stressful! Missed the event in Melbourne!
JQ flights out of Avalon (AVV) Fail to leave on time, every time. Have taken this route over 10 times in last 3 years. Delayed every single time.