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“NEVER EVER fly Jetstar!!!”
Review of Jetstar Airways - Australia & New Zealand


Reviewed 4 weeks ago

This has to be the worst airline that I have ever flown in 30 years of international travel. My bag was overweight and they charged me $250 USD for 15kg overweight. Keep in kind that I had flown into the south island on New Zealand air from an international flight, but flying out on Jetstar to Auckland, they said I was overweight. It was the same bag that I flew in with from Auckland. They said I should’ve checked bag weight requirements before I booked. I flew through on Quantas…why would I check connecting flights?

And they also took my $600 go pro from my checked bag because it had a battery in it. Gone with all of my footage!!

Pay extra to Fly New Zealand Air and NEVER EVER fly this discount airline!!

Date of travel: November 2024
1  Thank DrHemlock118
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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37 - 41 of 14,009 reviews

Reviewed 4 weeks ago

Just and easy 1 hour flight between Kuala Lumpur and Singapore. It is almost over before it began. The service is friendly. There is not much you can do in such a short flight

Date of travel: October 2024
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Thank Tvler8
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

5 1/2 hours late! Don’t fly Jetstar! Unreliable, uncomfortable seats! Nothing good to say. Never again! A disaster flying them! So stressful! Missed the event in Melbourne!

Date of travel: November 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Sydhost
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

JQ flights out of Avalon (AVV) Fail to leave on time, every time. Have taken this route over 10 times in last 3 years. Delayed every single time.

Date of travel: November 2024
Thank Max D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

Jetstar failed their duty of care to my child and put my child at risk after an agressive man infront intimidated her; spat in her face and swore at her three times with a flight attendant witnessing this incident, they refused to move the man in front because he had paid for extra leg room, I had asked for us to be moved even though we paid for up front seating I wanted to keep my child safe they said they could not accomodate until it got to the last ten minutes of the flight when the man scream, swore and put his fist up to hit my child in her face, when speaking to the manager who displayed no regard for my child’s safety I requested for police to be there when we arrive, he ignored this request and went on with his flight!! Worst airline

Date of travel: November 2024
1  Thank Chloe M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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