Top rate service....firstly some kind help initated by Jetstar staff member Andriane and then the offer of an earlier flight, as we were at the airport super early. Sorted by colleague Ali. Super impressed with these Jetstar staff. The flight was on time, crew pleasant.
A top rate experience. Thankyou.

Flight was significantly delayed, with airline disorganisation to the point that an off-duty captain had to step in to fly the plane. Cabin crew were dishonest about the ability of passengers to complete paper immigration declaration forms, and therefore did not hand any out in flight. This meant that I had the choice of filling in five separate forms at 3 am in the customs arrival area, or spending 30 minutes doing it electronically. The immigration officer, when asked why Jetstar wouldn’t have handed out paper forms in the flight, said “they basically lied to you”. I was travelling with three kids under five. Instead of getting home at midnight, we’ll get home at 4.30 am. This was, and will be, my last Jetstar flight.

Jetstar cancelled my flight and the staff at the airport said they can refund to us but take 7-10 working days. We were busy to take another flight as we need to reach the destination on the day but what they offered for the next day so we believe on them. However, they sent us email two days later said only credit can be done. Requested for one month and the case manager Priscilla didn’t do any investigation but just told us the Jetstar guideline and no refund. We tried to ask for so many time during our holiday but they didn’t care about us at all. Worsted flight company in the world.

A goodish budget airline. Staff were quite patient and nice, but the food was not that stomach filling while up in the air. Plane was a bit too old for my liking and the seats feel like they are made from cardboard.

Absolutely horrible airline. After arriving into the airport to check were we then informed that there was a 12 hours delay to the flight.

The flight was delayed from 7am to 4.20pm which also means that we woke up at 4am for nothing spent an hour travelling here reaching at 5 only to be informed that the flight was delayed due to crewing issues. They could have easily foreseen this situation as it is completely within their control and could have informed us earlier instead of informing only at the very last minute.

To top it off the only compensation we received was just a $30 meal voucher which is just enough for a meal. We asked if we could check in to the departure hall to rest or for lounge access but the crew simply told us to just come back at 1pm to check in.

This is the absolutely worst airline I have ever sat with and I highly do not recommend anyone ever taking it.