Jetstar cancelled my flight and the staff at the airport said they can refund to us but take 7-10 working days. We were busy to take another flight as we need to reach the destination on the day but what they offered for the next day so we believe on them. However, they sent us email two days later said only credit can be done. Requested for one month and the case manager Priscilla didn’t do any investigation but just told us the Jetstar guideline and no refund. We tried to ask for so many time during our holiday but they didn’t care about us at all. Worsted flight company in the world.

A goodish budget airline. Staff were quite patient and nice, but the food was not that stomach filling while up in the air. Plane was a bit too old for my liking and the seats feel like they are made from cardboard.

Absolutely horrible airline. After arriving into the airport to check were we then informed that there was a 12 hours delay to the flight.

The flight was delayed from 7am to 4.20pm which also means that we woke up at 4am for nothing spent an hour travelling here reaching at 5 only to be informed that the flight was delayed due to crewing issues. They could have easily foreseen this situation as it is completely within their control and could have informed us earlier instead of informing only at the very last minute.

To top it off the only compensation we received was just a $30 meal voucher which is just enough for a meal. We asked if we could check in to the departure hall to rest or for lounge access but the crew simply told us to just come back at 1pm to check in.

This is the absolutely worst airline I have ever sat with and I highly do not recommend anyone ever taking it.

Probably the worst airline in the world. I arrived 12:22 pm to the airport, over an hour to flights departure. Only to denied my bag check-in.

The only way was to $170 to be put in the next flight. The plane stayed at the airport for another 1.45 hours. They are basically just a cheap airline, they just want more money as they really need it.

From now on I’d rather to pay more to flight with an expensive airline than with this terrible company.

The personal at the airport is also very rude and careless. She literally laughed at me I only asked for my flight the first time.

They scammed me out of 280 Australian dollars. They lied online and over the phone. Iw as charged an enormous amount of money at rhe airport for an oferage charge. I was NOT over the allowance I was told I had. They lie to you to scam you out of mkeny. They refused to refund me the amount they basically stole from me. NEVER fly with them unless you love getting ripped off and stolen from.