They scammed me out of 280 Australian dollars. They lied online and over the phone. Iw as charged an enormous amount of money at rhe airport for an oferage charge. I was NOT over the allowance I was told I had. They lie to you to scam you out of mkeny. They refused to refund me the amount they basically stole from me. NEVER fly with them unless you love getting ripped off and stolen from.

Jetstar delayed our flight by (3) hours with (5) minutes notice.
I had to exit the gate terminal and re-enter the check-in station, to find a customer service representative.
That representative knew nothing about the delay, and rhetoricly asked, ‘what do you expect from a budget airline?’
Jetstar’s incompetence is not worth their purported cost-savings.
I recommend Jetstar get its act together.

Only had the choice of flying jetstar out of maroochydore due to flight times.
Needed to change flight time - $700 extra cost on top of original cost. Nice!!
Flew with less luggage weight and less carry on than on way up with Qantas and jetstar charged us an extra $85 at the gate as our carry on was 2 kilos over!! What a joke.
Total money grabbing cheap airline.
Only confirms why you avoid the cheap airlines and go with Qantas or virgin.
Or more so read their rules…..which of course only benefit them.

The last time I will be travelling Jetstar. Flew domestically and usually do because it’s more affordable but this does not mean cheaper seats comes with rude behaviour from staff. The team in Wellington NZ need a refresher course on basic customer service skills. Particularly when weighing carry on luggage. There are people who actually stick to the weight so if it’s over the standard 7kg weight, the next question you should ask is “did you purchase 14kgs.” I was taken aback by his rude line of questioning and tone that followed. The overall demeanour of staff is unwelcoming. Jetstar need to make it easier for people by also allowing people to weigh carry on bags at the check in counter instead of only at the gate.

*Awful Experience with Jetstar – Inconsistent, Greedy, and Unprofessional!**

I had a flight with Jetstar at 6:25 AM, and I arrived at the airport at 5:45 AM – 40 minutes before departure, only to be **DENIED** baggage check-in! Unbelievable! One of the staff actually said she could check my bag in for $60, but when I approached other staff members, they outright refused and demanded I pay $180 for the next flight instead. What kind of unprofessional, inconsistent service is this?

The lack of coordination and willingness to help was infuriating. How can one staff member be ready to assist, while the others are determined to exploit passengers by charging an obscene amount? It felt like they were actively trying to trap people into paying more at every turn.

Jetstar’s customer service is absolutely atrocious. They clearly don’t care about their passengers or providing any sort of decent experience. I was left frustrated, out of pocket, and disgusted by their attitude. If you value your time, sanity, or money, **AVOID Jetstar at all costs**. I will never be flying with them again