Jetstar delayed our flight by (3) hours with (5) minutes notice.
I had to exit the gate terminal and re-enter the check-in station, to find a customer service representative.
That representative knew nothing about the delay, and rhetoricly asked, ‘what do you expect from a budget airline?’
Jetstar’s incompetence is not worth their purported cost-savings.
I recommend Jetstar get its act together.

Only had the choice of flying jetstar out of maroochydore due to flight times.
Needed to change flight time - $700 extra cost on top of original cost. Nice!!
Flew with less luggage weight and less carry on than on way up with Qantas and jetstar charged us an extra $85 at the gate as our carry on was 2 kilos over!! What a joke.
Total money grabbing cheap airline.
Only confirms why you avoid the cheap airlines and go with Qantas or virgin.
Or more so read their rules…..which of course only benefit them.

The last time I will be travelling Jetstar. Flew domestically and usually do because it’s more affordable but this does not mean cheaper seats comes with rude behaviour from staff. The team in Wellington NZ need a refresher course on basic customer service skills. Particularly when weighing carry on luggage. There are people who actually stick to the weight so if it’s over the standard 7kg weight, the next question you should ask is “did you purchase 14kgs.” I was taken aback by his rude line of questioning and tone that followed. The overall demeanour of staff is unwelcoming. Jetstar need to make it easier for people by also allowing people to weigh carry on bags at the check in counter instead of only at the gate.

*Awful Experience with Jetstar – Inconsistent, Greedy, and Unprofessional!**

I had a flight with Jetstar at 6:25 AM, and I arrived at the airport at 5:45 AM – 40 minutes before departure, only to be **DENIED** baggage check-in! Unbelievable! One of the staff actually said she could check my bag in for $60, but when I approached other staff members, they outright refused and demanded I pay $180 for the next flight instead. What kind of unprofessional, inconsistent service is this?

The lack of coordination and willingness to help was infuriating. How can one staff member be ready to assist, while the others are determined to exploit passengers by charging an obscene amount? It felt like they were actively trying to trap people into paying more at every turn.

Jetstar’s customer service is absolutely atrocious. They clearly don’t care about their passengers or providing any sort of decent experience. I was left frustrated, out of pocket, and disgusted by their attitude. If you value your time, sanity, or money, **AVOID Jetstar at all costs**. I will never be flying with them again

I flew Jetstar JQ854 for my holiday at Hamilton Island. I chose this flight as it is the most direct flight from Melbourne to Hamilton Island. Unfortunately, Qantas does not offer direct flights from MEL to HTI, otherwise, I would have flown with you guys and probably avoided this terrible experience.

After a great airport experience, we eventually began boarding on time. And here, the day's flight takes a dramatic turn. Once I got onboard the Airbus A320, the cabin crew started behaving rather oddly. They started questioning me whether I actually purchased this ticket. I showed them over and over again my booking and they kept searching in their ridiculous iPads for some sign so they could kick me off the plane. I don't know if this was due to race or something.

After we were in the air, the crew began the meal service, or should I say "Everything is going to run out Meal Service". The crew literally began the service 10 minutes after takeoff and still managed to arrive at Row 20 ONE HOUR prior to landing. That is an entire 1 HOUR AND 50 MINUTES of slow, incompetent crew.

Once they FINALLY got to my row, I requested the Chicken Wrap. Response: "No, there is none left."
Then I had a look at the menu. Response: "Hurry up, I have other passengers to serve." (less than 20 seconds)
I requested the beef pie. Response: "None left"
I requested the sandwich. Response: "Stop ordering these items. I've already told you we only have (...)" (didn't actually inform me at all)
I requested the Beef Pho. Response: "Ok that would be $8" (instantly leaves me)
Finally, after my countless requests and being constantly rejected VERY RUDELY.

After 20 minutes, of waiting, I asked the crew whether my meal was ready. They said they would check. 5 minutes later, "Sorry we forgot about your meal." WOW! GREAT SERVICE! IT IS LITERALLY YOUR JOB TO SERVE PASSENGERS KINDLY AND *NOT* FORGET ABOUT THEIR MEALS!
This was a disgraceful experience, and I highly recommend you to fly with another airline. AVOID JETSTAR AIRWAYS AT ALL COSTS