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Reviewed 26 September 2024

Thieves Changed our flight schedule twice and now we are not able to fly on the day and time it was changed to. When asked for a refund they told us because the flight was for holiday purposes we could not get a refund. All that money for flights we can no longer take because of their rescheduling and they get to keep it? Isnt that illegal? Ive had to pay for a service they couldnt provide. Beware of Jetstar, definitely wont travel with them in the future. Thieves.

Date of travel: August 2024
    • Customer service
    • Value for money
Thank melisac618
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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217 - 221 of 14,125 reviews

Reviewed 24 September 2024

We decided to fly with Jetstar to Bali. Going into it, we weren’t sure what to expect. It was a budget airline and I wasn’t sure how the experience would be. I brought an iPad and chilled and watched stuff on the flight. The seats were not bad for a budget airline. They had decent padding, and it wasn’t too bad. After 3h my back was slightly sore, but it wasn’t terrible. The plane was clean and relatively modern, and the staff were nice and professional. The only downside: you had to pay for everything, including water. I reckon compared to other budget airlines like AirAsia, Batik air and other ones, it compares pretty good. I would recommend it as a good budget airline, though it is no where near the standard of a non-budget airline like Qantas.

Date of travel: June 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank James P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 September 2024

Complaint to Jetstar

I am absolutely disgusted by this company. First we arrive at this airport and hour before our flight, we see a massive queue of people for baggage drop. This is the first major problem, it is understaffed and the staff have poor management issues. We finally get to the front, with 5 minutes until we board. The lady that helped us for our baggage check in was absolutely useless and I’m quite shocked by her behaviour. When we get to her desk, she is obviously under qualified
Lack of duty of care and inefficient, when she goes off about 3 different times for many minutes ask in her colleagues for help, not only is this company understaffed and has lack of duty of care, they also have very little training and can’t help their customers. This lady starts demanding ID for the 11 year old, and goes off again to ask her colleagues. About 5 more minutes later she comes back “oh, your flights gate is closed”. We weren’t the only one in this situation, many, many people were missing their flight due to the lack of energy from the companies staff. Even the person next to us had to get their flight re booked because they missed it. The “gate closing” line was about as long as the normal one. This was just for bag drop. Our flight was rescheduled to 8 hours later. What an absolute nuisance, I will be never flying with Jetstar again, and I hope you don’t either.

Date of travel: August 2024
2  Thank Clover H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 September 2024

Very bad customer service over the phone, not willing to cooperate and help, very rude and unprofessional. Not even ready to issue a voucher when you have to cancel for some reason.

Date of travel: September 2024
1  Thank 559rachitt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 September 2024

Rubbish better off walking. Worst travel experience I have ever had, and I have had some pretty ordinary experiences. Jetstar = 3rd Workd travel.

Date of travel: September 2024
1  Thank Justin B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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