Ryanair how low have you stooped for money! Your policy say you are a low cost fare airline, but you are anything to scam customers out of more money!! I traveled years in a row with the same cabin bag and I had no problems even checking the luggage in the luggage frame size. But all of a sudden, on Monday the 13th of January 2025 the same cabin bag was no longer good for the Tenerife flight because the suitcase zip came out of the frame by less than 1cm. For this reason the staff enforced a payment of €60 for my bag if I would like to embark on the plane. The big surprise came up when I’ve checked my bank account and Ryanair charged me with 150€ not €60 !! Now I have to deal with another issue and contact the customer service for a refund! The rudeness of staff was unbelievable! When my husband wanted to check his name badge the male staff literally turned it off so we cannot see the name and raised his voice to go and pay the fees if we wanted to travel.
€60 for a cabin bag on top of €38 when I purchased the plane ticket, just because the zipper came out of the frame a few mm, this is ridiculous! Unfortunately I was not the only one facing the same problem. A huge crowd experienced the same treatment. The frustration and stress experienced made me to avoid Ryanair as much as possible in future and I will no longer recommend it to my friends. It's a shame the money is put before the customer!!