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“A shame the money is put before the customer!”
Review of Ryanair


Reviewed 4 weeks ago

Ryanair how low have you stooped for money! Your policy say you are a low cost fare airline, but you are anything to scam customers out of more money!! I traveled years in a row with the same cabin bag and I had no problems even checking the luggage in the luggage frame size. But all of a sudden, on Monday the 13th of January 2025 the same cabin bag was no longer good for the Tenerife flight because the suitcase zip came out of the frame by less than 1cm. For this reason the staff enforced a payment of €60 for my bag if I would like to embark on the plane. The big surprise came up when I’ve checked my bank account and Ryanair charged me with 150€ not €60 !! Now I have to deal with another issue and contact the customer service for a refund! The rudeness of staff was unbelievable! When my husband wanted to check his name badge the male staff literally turned it off so we cannot see the name and raised his voice to go and pay the fees if we wanted to travel.
€60 for a cabin bag on top of €38 when I purchased the plane ticket, just because the zipper came out of the frame a few mm, this is ridiculous! Unfortunately I was not the only one facing the same problem. A huge crowd experienced the same treatment. The frustration and stress experienced made me to avoid Ryanair as much as possible in future and I will no longer recommend it to my friends. It's a shame the money is put before the customer!!

Date of travel: January 2025
2  Thank Gabaty
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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129 - 133 of 93,226 reviews

Reviewed 4 weeks ago

PLEASE READ THIS IF NO OTHER REVIEW! We have learnt something new about the Arline today which I don't think many people will know. This is a holiday coming up this year.

Last year we booked a holiday to fly to Ibiza 8am 11th July 25 until the 14th July Monday evening, so only a short trip. When trying to book more friends onto the holiday we noticed our original flight ceased to exist...When logging back into our account to manage the booking, the flight had changed from 8am to 1pm meaning by the time we arrive etc, we lose the first day....NO EMAIL CONFIRMATION.

I tried to call but they wont answer the phone to anyone travelling more that 30 days from the booking (!) so to the chat bot I went. The agent I spoke to told me "generally flights which are far in the future may go through multiple schedule changes. Ryanair is not sending the e-mail confirmation unless that schedule change is confirmed"....although the new time is showing on my booking in my 'Manage bookings' part of my account. The reason they won't send the email is because they will have to start swapping peoples flights and issuing refunds.

OK so when will we expect to receive this email so we can swap to a different airline on an early flight? The agents informed me "The email we get will be 60 days prior to departure if only changed by 1 hour, 90 days if changed 1-5 hours and 120 days exceeding 5 hours". No good to us when there are flights out with better companies that will most likely be sold out way before then! So here you're trapped.

So now our group is having to wait at the mercy of Ryanair for whatever time they choose to send us, so please just be mindful what you buy IS NOT what you get with them. In essence you are booking something that looks great but you won't actually know what time you will be flying because they haven't yet decided and they wont issue a refund for the outbound flight so we can't purchase flights with another, and no doubt better, airline. ABSOLUTE CROOKS.

Date of travel: January 2025
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Thank Angelastravelreviews
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

If i could give you NO stars i would.
Rude, and very terrible. i have never been on a flight to have encouterd such rude staff.
What a horrible experience. i will never be flying with such people.

Date of travel: January 2025
    • Seat comfort
    • Customer service
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    • Check-in and boarding
4  Thank Amy n
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

As always Ryanair is a company that wont fail an opportunity to squeeze extra profit from their costumers. From the moment you book the flight till the moment you exit the airport.
They have the costumer do all the work for them under miserable conditions.
We had to walk for a long distance to the airplane under rain, had to wait under rain to enter the airplane.
In my case i booked for extra luggage and didn't realize it i couldnt take it on the cabin, even when it was under the dimensions for cabin. So i had to pay 60€.
To make matters worst when i got out , i had to walk from terminal 2 to terminal 1 to pick it up. So not only i payed for extra luggage, payed extra 60€ because it didnt dispatched it , i also had to walk two terminals for over 10 minutes to pick it up .... absurd but clearly shows the company quality and services to the costumer

Date of travel: January 2025
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    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
3  Thank Xpto80
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

Nowadays Ryanair is so focused on overcharging whoever they can
Especially in Porto airport the staff is hellbent on making you pay.
I had paid for priority already in a flight that was expensive - they made me pay 80€ extra to check in my baggage bc supposedly my carry on wheels where like 3cm bigger
I’ve travelled with this suitcase multiple times on Ryanair, and it had always fit on the cabin.
Terrible company with terrible employees. Don’t recommend to anyone

Date of travel: January 2025
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
3  Thank Safari44103732594
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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