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“Extra costs due to cancelled flight not paid by Ryanair”
Review of Ryanair


Reviewed 13 December 2024

In september my flight with Ryanair was cancelled due to a strike in Belgium on the airport of Charleroi.
As a result I had to stay 2 more days on Sardinie (Italy) and made extra costs of 566 euro.
After a long time Ryanair only paid 30 euro for the extra costs I had made. Also they don’t respond to emails. To get someone on the telephone is really hard. You get a robot and it’s not easy to speak to a human employer.
I will not fligh again with Ryanair.

Date of travel: September 2024
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Thank Jan B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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351 - 355 of 93,226 reviews

Reviewed 13 December 2024

TERRIBLE. I'll be completely honest. I've been travelling with them since 2018. I'll NEVER do it again. I've always used the same backpack as it's perfect for small trips and there were never any issues with its size, shape etc, until today, that a floor Ryanair crew member - who was PREVIOUSLY SCREAMING AT US because we were apparently not boarding fast enough for her?! - decided to charge me 60 extra euros because my bag was TOO BIG. Apart from the fact that I explained to her all the aforementioned, when I realized she just wanted to charge me, I said "just charge me" and she LITERALLY SNATCHED MY CARD! IS THIS RYANAIR CHARGING MORE TO CELEBRATE XMAS? OR JUST HIRING INCOMPETENT PEOPLE?

Date of travel: December 2024
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Thank Mariza K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 December 2024

I changed seat from my random seat booking but was charged more than the advertised.price. Ryanair have told me the cost of the seat cannot be guaranteed for the time interval between booking and payment... A time interval of approximately one minute.
Maybe it's another publicity stunt by the company. But if there is a way to make money with a new sharp business practice Ryanair will attempt it.
Most customers would like to know the exact price of the product they are purchasing before they arrive at the checkout. But it now appears that Ryanair are able to do this without impunity.

Date of travel: November 2024
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Thank hjm504
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 December 2024

I was on to Ryanair twice already about this and they insisted on blaming the weather and really avoiding all my other queries. They insist it was a situation that was out of their control. However, WizzAir was landing the same time Ryanair was also supposed and taking off with no issues.Ryanair chose to drag the entire flight to Bucharest instead, on a 8 hours bus ride, after another 6 in the airport. A 22 hours trip with an apology and a 4euro voucher.
How about instead of paying someone on Twitter to be witty, you actually invest in providing decent customer service? Not to mention most of their staff are so rude and treating everyone based on their wages or something. Like you're there to bother. I would recommend taking Hisky. Way better company to fly from Dublin to Iasi.

Date of travel: November 2024
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Thank 95catir
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 December 2024

Absolutely disgraceful customer service. They rescheduled my flight for 2 days after my original one refused refund or an alternative option. Accused us of ‘accepting’
Most horrendous experience, no apology or solution. Wouldn’t recommend at all!

Date of travel: December 2024
    • Seat comfort
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    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Mckenzie M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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