Absolutely the worst airline I’ve come cross. I booked the flight with airport car park, they don’t provide any information about the car park, we spent hours online and get nowhere, eventually we had to purchase a new parking with airport directly. When we arrived at the airport gate, it was two minutes late but they closes the gate and don’t let us onboard, so we missed the flight, their staff is really cold and unhelpful, really miserable airline, I don’t recommend them at all, avoid them in all costs.

Ryanair broke my wheels off my luggage which is unrepairable , I filled out forms at the airport to report it damaged
Now their customer service are saying it’s minor damage ! They clearly haven’t read the notes on the case , their customer service is appalling I must of spoke to them at least 20 times all came up with different reply’s
I think next step is to go to small claims court or trading standards
Don’t fly with Ryanair if you have nice luggage as they will your wheels off and say minor damage ..

In the last few months I have made a few short journeys to Milan for leisure purposes. Unfortunately on Saturday 7th of Dec 24, I made several attempts to check in within the required time of 2 hours prior to the flight to obtain my boarding pass back to London, and the app would not allow it. I had to cut my trip by atleast an hour by going back to the airport to try and get some clarification on what happened. The staff at Bergamo airport weren't that helpful, and I had to pay a additional fee of 55 euros to get my boarding pass to check in back to London. In addition to this, the flights were delayed both ways due to the storm. I was only in Milan for a total of 4 hours before having to return. In total, I paid £85 for a 4 hour trip.

When I could not check in on the app, after repeatedly nakinf several attempts, I kept thinking that Ryanair did this deliberately to make me pay the additional fee. I was really upset, and it made a intended quick trip for leisure a disaster.

Charged multiple times for the low fare flight. Base price 19.99 euros + priority bag =86 euros × 2 = 172 , I was charged 379 euros and they told me there was no mistake and that I changed the flight. There was no change made by me, im here from Canada on a schedule. The guy basically hung up on me . Told me nothing more was to be done and that he was terminating the call. Really sucks.

We had terrible experiences with the check in with Ryanair. My son has a Nike back bag, they told him it is over sized, I suggested took some clothes out and add in to my Cabin which there is lots room in my cabin, one of worker has refused our opinion as she told us can not get on the flight or pay the penalty 60euro. This is absolutely unacceptable I am very disappointed with their service this time. As we were travelling many times with Ryanair and there was no issues with same size bag why only this time? Also why they refuse we take some clothes out the bag have to pay the fee?