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“Broken wheels of my luggage thank you Ryanair”
Review of Ryanair


Reviewed 12 December 2024

Ryanair broke my wheels off my luggage which is unrepairable , I filled out forms at the airport to report it damaged
Now their customer service are saying it’s minor damage ! They clearly haven’t read the notes on the case , their customer service is appalling I must of spoke to them at least 20 times all came up with different reply’s
I think next step is to go to small claims court or trading standards
Don’t fly with Ryanair if you have nice luggage as they will your wheels off and say minor damage ..

Date of travel: September 2024
1  Thank jade t
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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360 - 364 of 93,229 reviews

Reviewed 12 December 2024

In the last few months I have made a few short journeys to Milan for leisure purposes. Unfortunately on Saturday 7th of Dec 24, I made several attempts to check in within the required time of 2 hours prior to the flight to obtain my boarding pass back to London, and the app would not allow it. I had to cut my trip by atleast an hour by going back to the airport to try and get some clarification on what happened. The staff at Bergamo airport weren't that helpful, and I had to pay a additional fee of 55 euros to get my boarding pass to check in back to London. In addition to this, the flights were delayed both ways due to the storm. I was only in Milan for a total of 4 hours before having to return. In total, I paid £85 for a 4 hour trip.

When I could not check in on the app, after repeatedly nakinf several attempts, I kept thinking that Ryanair did this deliberately to make me pay the additional fee. I was really upset, and it made a intended quick trip for leisure a disaster.

Date of travel: December 2024
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Thank GRAPHICAL E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 December 2024

Charged multiple times for the low fare flight. Base price 19.99 euros + priority bag =86 euros × 2 = 172 , I was charged 379 euros and they told me there was no mistake and that I changed the flight. There was no change made by me, im here from Canada on a schedule. The guy basically hung up on me . Told me nothing more was to be done and that he was terminating the call. Really sucks.

Date of travel: December 2024
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1  Thank Dennis C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 December 2024

We had terrible experiences with the check in with Ryanair. My son has a Nike back bag, they told him it is over sized, I suggested took some clothes out and add in to my Cabin which there is lots room in my cabin, one of worker has refused our opinion as she told us can not get on the flight or pay the penalty 60euro. This is absolutely unacceptable I am very disappointed with their service this time. As we were travelling many times with Ryanair and there was no issues with same size bag why only this time? Also why they refuse we take some clothes out the bag have to pay the fee?

Date of travel: December 2024
2  Thank Yang L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 December 2024

My sick 60 year old mother was denied the large seat and was harassed by the staff until she started crying, they only stopped because multiple people on the plain stood up for her. Now they're denying me a refund. I'm so enraged I am at a loss of words, how is this legal is beyond me.

I have voice recordings from her from inside the plain to confirm everything but obviously they don't care.

Date of travel: December 2024
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1  Thank Passport44362130683
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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