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“They harassed my mother until they brought her to tears”
Review of Ryanair


Reviewed 11 December 2024

My sick 60 year old mother was denied the large seat and was harassed by the staff until she started crying, they only stopped because multiple people on the plain stood up for her. Now they're denying me a refund. I'm so enraged I am at a loss of words, how is this legal is beyond me.

I have voice recordings from her from inside the plain to confirm everything but obviously they don't care.

Date of travel: December 2024
    • Seat comfort
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    • Check-in and boarding
1  Thank Passport44362130683
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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357 - 361 of 93,219 reviews

Reviewed 11 December 2024

you have 2 safety with ryanair: the flight delayed and the treatment like a cattle to the butcher house. I was never disappointed about this.

Date of travel: December 2024
    • Seat comfort
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    • Value for money
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1  Thank Lore79999
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 December 2024

Flight left without majority of luggage. Staff aware but said nothing, we just received a text on landing. Had to queue for well over an hour to report our luggage missing which meant we missed our hotel transfer. Lost a day of our holiday shopping for essentials incurring costs travelling into nearest town. Unsure how many days to buy for as nobody at the airport could tell us when cases might arrive and calls to Ryanair went unanswered. Been informed today, almost 3 months later, our claim is excessive and won't be paid in full (claiming just over 200 euros for essential toiletries and clothes for 2 of us). Words fail me!

Date of travel: September 2024
Thank kazlou2003
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 December 2024

Ryanair the bus service that flies through the air. You get what you pay for. If you want your bags in the over head lockers buy priority boarding. If you want to get off the plane quick pre-book seats at the front of the craft (no guarantee that they will offload from the back). If you don't care about any of the above then don't pay for seats (they are allocated free), put your luggage in the hold, be patient. Ryanair get you on board as quick as they can so they can leave and arrive ahead of time, happy bonus if this happens. Just beware they are not good at informing you about delays etc.. I don't use the app but I have met a few who have had no info after 4 hours at 21.00.

Date of travel: December 2024
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1  Thank A S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 December 2024

Terrible experience at Fez airport where on ground Ryanair staff tried to scam many travelers for excess luggage. Very unfriendly and quite aggressive especially the (boss type dressed in a black suit and tie). So many obstacles from check in to various bag checks and passport checks. Boarding was a disaster too as we were made to stand outside the terminal building waiting to board the plane in the freezing cold (6:45 am December) for 15 mins at least until we were advised to board. Leave plenty time. After a nice trip the airport experience left many travelers with a bad taste and no interest in returning to Fez.

Date of travel: December 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Venture46061983230
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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