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“Inconsistent service! Clearly just after money only!”
Review of Ryanair


Reviewed 9 December 2024

Service was so inconsistent and unfair.. am always traveling with the same bag of this airlines on Priority with 1 cabin bag and 1small bag under seat.. today was so disaster! Very bad service from today’s duty personnel! Am early about on 6th in line and then they were checking d sizes of d bags on their own perspective that is not acceptable.. remember I’ve been traveling with d same bags in d past.. everything went well until today, on last minute of boarding this lady came to put my bag on their insert box and clearly my bag has more more space on d length side and let’s say a bit of 1 cm on width.. and charge me an additional 75 euros.. I can’t do anything so I paid her and put my bag on checked in luggage.. now I have my small bag still with me as hand carry.. when inside plane I tried to put my bag on cabin as am still on priority that I paid and 1bag must be in cabin.. this flight attendant insisted to put my bag on under seat because she said on top of my seat is for emergency bags are not allowed.. ok I get it!, but they should allow my small bag in any cabin as I paid for priority and they charge me 75euros… would like to at least free my feet’s under seat.. will never fly with this airlines again! Not recommended as well! 😢

Date of travel: December 2024
1  Thank Clara S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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256 - 260 of 93,003 reviews

Reviewed 9 December 2024

Flight was cancelled on the 7th December due to winds and was booked on an early flight next day. We were a group of around 30 people trying to get home to Spain and was told by Swissport handler to wait whilst they organised a hotel and transport. We waited around 3 hours around 11pm then I asked the desk what was happening to be told no accommodation or transport is being offered! The group including elderly and disabled had to sleep (couldn't) in the dirty freezing cold airport. No food or drink offered and everything was closed! The Swissport agent who rebooked me on the next day flight told me to check my app for new boarding pass.. the boarding pass was there 👍 I then tried to enter airside in the morning and the barcode didn't work! I had to return to the check in desk to be told I hadn't checked in! I had checked in because I had a boarding pass on my phone! I asked for a ticket and was told I had to pay £55! Now trying to get a refund from Ryanair for theirs and Swissport (handlers) mistake and it is impossible! Blocked because the originally booking ref says the flight was cancelled 14 days prior.. actually 24 hours before.. the chat option are useless and is almost as bad as the bot chat! As for Swissport staff.. rude, unhelpful, uncaring and scruffy! Swissport have possibly recruited the worse Liverpool has to offer! It's a shame for the city that tourists and visitors have to experience this level of service. Very bad

Date of travel: December 2024
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Thank 197stephenn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 December 2024

Pathetic on line assistance. Wrong information given so paid a surcharge at Stansted for baggage booked on line. Tiny squashed seats in Isle 2. Too much on board carry on luggage for overhead space. Poor food selection, overpriced car boot sale of duty free items - Garbage or garbage. Typical Irish outlook, take it or leave it.
Better to leave it for the insane traveller who knows no other airline

Date of travel: December 2024
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Thank Michael M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 December 2024

Shout out to the legendary pilots today getting FR6834 safely to Manchester airport. Chefs kiss for the landing boys 👌

Ryanair, I haven't forgotten the suitcase you lost last month that's now made more return trips between Manchester and Naples than I have.

Let's call it even.

Date of travel: December 2024
Thank Ted R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 December 2024

I understand its an economy airline. I get it, but when they take a standard issue cabin bag and they stick it in their box and it fits and they still charge you 70 pounds to bring it on board, it feels like bullying and stealing. I also have a suspicion that the money got pocketed because initially the guy wanted to charge us 60 and a lady told him to do 70. We also had priority boarding and fast track, but it seems it wasn't enough for them. Then we board the aircraft and it hadn't been cleaned. Garbage and breadcrumbs everywhere. Never again, normal airlines from now on, not worth ruining your mood their nonsense.

Date of travel: December 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Tony S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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