Vile customer service manager on the early morning shift 12/10/2024. Why you have a person like that representing your business is a mystery. Beyond helpful beyond broke a smile. The poor travellers who have to grace her presence will never want to come back. Issue will checking in because of your systems, went to 2 reps who could see the error message on my phone, but was not able to help, sent me to her to try and sort - all l can say is she ruin our weekend away.

Ryanair has adopted a controversial approach to its email communications regarding check-in fees that seems designed to catch the unsuspecting traveler off guard. While most airlines provide transparency about additional charges, Ryanair has cleverly concealed the crucial information related to check-in fees deep within the settings of its app. Instead of highlighting this critical detail, the airline's default settings display other, less significant emails, distracting users from the potential added costs that can arise at the check-in stage. This tactic is particularly frustrating for passengers who might assume that the check-in process is straightforward, only to find themselves faced with unexpected charges at the last minute.

Moreover, Ryanair's strategy extends beyond just email communication. The airline often employs a seating arrangement trick that seemingly sidelines more convenient options in favor of squeezing additional funds from travelers. By intentionally placing passengers between two other individuals or in less desirable seats unless they pay extra, Ryanair not only heightens discomfort but also nudges travelers toward purchasing a seat assignment for additional fees. This approach, which appears to be unique in its aggressiveness relative to competitors, raises questions about transparency and customer service. Instead of fostering loyalty, such maneuvers feel more like tactical ways of encouraging repeat payments, leaving many to ponder whether they truly received the budget-friendly fares they were promised.

Flight is practically empty. We were told it's full that's why seats can't be assigned together. Mostly they are racist. Their tickets or web check in portal dint mention that web check in is compulsory..so that they can rob us of more money. Ryan air basically sucks

Absolutely terrible service. 2 weeks ago at Eindhoven airport instead of helping women at the service desk kept chatting with 4 other staff members and delayed the queue.
And today since I couldn’t check in, I had to go at the check in desk and there was no help or understanding involved, staff was absolutely unsupportive and charged straight €55 fine. This is unacceptable, there is no good service at all.

The flight was announced as delayed by 1 hour, which is fine. That happens! But I got to the check-in machine a minute before the original scheduled departure time, due to unprecedented delays with buses to the airport. While I was in the middle of checking in my luggage, my session was forcefully closed and a message appeared informing me that baggage check-in had closed. Nothing could be done by staff at the check-in counter either despite being just 1 minute past the original check-in time for an already delayed flight. I then had to pay an additional €75 euro fee for my baggage at the gate. And I was only very slightly over the size for a cabin bag, which I had also paid for but ultimately not brought with me. I requested a refund for at least the original check-in luggage charge since I was not provided with this service, and I highlighted the fact that I had paid for a cabin bag but chosen not to avail of it too. I was still refused a refund.