Ryanair has adopted a controversial approach to its email communications regarding check-in fees that seems designed to catch the unsuspecting traveler off guard. While most airlines provide transparency about additional charges, Ryanair has cleverly concealed the crucial information related to check-in fees deep within the settings of its app. Instead of highlighting this critical detail, the airline's default settings display other, less significant emails, distracting users from the potential added costs that can arise at the check-in stage. This tactic is particularly frustrating for passengers who might assume that the check-in process is straightforward, only to find themselves faced with unexpected charges at the last minute.

Moreover, Ryanair's strategy extends beyond just email communication. The airline often employs a seating arrangement trick that seemingly sidelines more convenient options in favor of squeezing additional funds from travelers. By intentionally placing passengers between two other individuals or in less desirable seats unless they pay extra, Ryanair not only heightens discomfort but also nudges travelers toward purchasing a seat assignment for additional fees. This approach, which appears to be unique in its aggressiveness relative to competitors, raises questions about transparency and customer service. Instead of fostering loyalty, such maneuvers feel more like tactical ways of encouraging repeat payments, leaving many to ponder whether they truly received the budget-friendly fares they were promised.

Flight is practically empty. We were told it's full that's why seats can't be assigned together. Mostly they are racist. Their tickets or web check in portal dint mention that web check in is compulsory..so that they can rob us of more money. Ryan air basically sucks

Absolutely terrible service. 2 weeks ago at Eindhoven airport instead of helping women at the service desk kept chatting with 4 other staff members and delayed the queue.
And today since I couldn’t check in, I had to go at the check in desk and there was no help or understanding involved, staff was absolutely unsupportive and charged straight €55 fine. This is unacceptable, there is no good service at all.

The flight was announced as delayed by 1 hour, which is fine. That happens! But I got to the check-in machine a minute before the original scheduled departure time, due to unprecedented delays with buses to the airport. While I was in the middle of checking in my luggage, my session was forcefully closed and a message appeared informing me that baggage check-in had closed. Nothing could be done by staff at the check-in counter either despite being just 1 minute past the original check-in time for an already delayed flight. I then had to pay an additional €75 euro fee for my baggage at the gate. And I was only very slightly over the size for a cabin bag, which I had also paid for but ultimately not brought with me. I requested a refund for at least the original check-in luggage charge since I was not provided with this service, and I highlighted the fact that I had paid for a cabin bag but chosen not to avail of it too. I was still refused a refund.

This is the first time on 13th October 2024 that, I was supposed to fly with Ryanair from Manchester Airport to Barcelona and I supposed it will be the last. I had checked in and now at the boarding gate after having purchased a priority ticket only for one of the attendants to tell me that, my cabin bag doesn't fit into their space so i should pay £75.

Initially, she said, the wheels doesn't fit in, so I pushed the wheels in to fit and then later she later came back to say, the bag is over by just less than an inch as she had clearly made up her mind to extort money from me no matter what.

At that moment, I knew that, I've come into contact with one of the British girls who racially profile especially black people due to their natural young looking appearance even with my wife by my side.

In my defense, I asked her that, why would she be rude to me as a first time customer as this could easily be sorted out by just transferring some of the stuff in the cabin bag. Only for her to respond that, she won't allow me to board the flight. She wanted to prove a point to me that, she has all the authority to deny me entry after she told me to "shush". I asked her, why does she tell this to a customer and enquired from her if she thinks I'm a young lad.
And after sharing my age with her, she felt embarrassed and truly didn't let me board the flight making me lose over a £1,000 for my planned excursion.

I need a lawyer who can help me win this case as I have been treated unjustly.