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““Low fares” and get rest of the money by meaningless charges.”
Review of Ryanair


Reviewed 14 October 2024

Absolutely terrible service. 2 weeks ago at Eindhoven airport instead of helping women at the service desk kept chatting with 4 other staff members and delayed the queue.
And today since I couldn’t check in, I had to go at the check in desk and there was no help or understanding involved, staff was absolutely unsupportive and charged straight €55 fine. This is unacceptable, there is no good service at all.

Date of travel: October 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Prajakta M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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702 - 706 of 93,226 reviews

Reviewed 14 October 2024

The flight was announced as delayed by 1 hour, which is fine. That happens! But I got to the check-in machine a minute before the original scheduled departure time, due to unprecedented delays with buses to the airport. While I was in the middle of checking in my luggage, my session was forcefully closed and a message appeared informing me that baggage check-in had closed. Nothing could be done by staff at the check-in counter either despite being just 1 minute past the original check-in time for an already delayed flight. I then had to pay an additional €75 euro fee for my baggage at the gate. And I was only very slightly over the size for a cabin bag, which I had also paid for but ultimately not brought with me. I requested a refund for at least the original check-in luggage charge since I was not provided with this service, and I highlighted the fact that I had paid for a cabin bag but chosen not to avail of it too. I was still refused a refund.

Date of travel: September 2024
    • Customer service
    • Check-in and boarding
Thank Conor C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 October 2024

This is the first time on 13th October 2024 that, I was supposed to fly with Ryanair from Manchester Airport to Barcelona and I supposed it will be the last. I had checked in and now at the boarding gate after having purchased a priority ticket only for one of the attendants to tell me that, my cabin bag doesn't fit into their space so i should pay £75.

Initially, she said, the wheels doesn't fit in, so I pushed the wheels in to fit and then later she later came back to say, the bag is over by just less than an inch as she had clearly made up her mind to extort money from me no matter what.

At that moment, I knew that, I've come into contact with one of the British girls who racially profile especially black people due to their natural young looking appearance even with my wife by my side.

In my defense, I asked her that, why would she be rude to me as a first time customer as this could easily be sorted out by just transferring some of the stuff in the cabin bag. Only for her to respond that, she won't allow me to board the flight. She wanted to prove a point to me that, she has all the authority to deny me entry after she told me to "shush". I asked her, why does she tell this to a customer and enquired from her if she thinks I'm a young lad.
And after sharing my age with her, she felt embarrassed and truly didn't let me board the flight making me lose over a £1,000 for my planned excursion.

I need a lawyer who can help me win this case as I have been treated unjustly.

Date of travel: October 2024
1  Thank kenelafari
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 October 2024

Awful air company. They made me pay four times the backagge value at the gate, which I had already paid, because I couldnt check it in beforehand.

Date of travel: October 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Marios D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 October 2024

We found that Ryanair had the cheapest flights within Europe. We were traveling to several countries and wanted to use the same airline. Our flight from Amsterdam to Dublin was perfect. Then we flew to Edinburgh and that flight was 1 hr late. Then our flight from London to Germany was 6 hrs late. It sucked because they don’t update you before the flight time. The flights were short. Maybe an hour or 2 so all food and drinks cost extra. Bring your own! We paid for priority boarding and overhead storage. It was totally worth it. The room under seats is large enough for a travel backpack. Legroom was average

Date of travel: September 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank TravelingBum52
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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