Pathetic service, I have taken flights 3 times and every time they delayed flights. Absurd service and terrible behavior of staff.
Pathetic service, I have taken flights 3 times and every time they delayed flights. Absurd service and terrible behavior of staff.
714 - 718 of 93,226 reviews
This is absolutely the worst airline, from the top on down. After flight delay and usual lack of any type of communication, they had us walk along way, uncovered to our plane in the pouring rain. We got on the plane completely drenched, head to toe, dripping water everywhere. Weren't even offered a towel to dry off. Then the ac came on and we were freezing the entire flight. They could care less. Complete customer abuse. Almost all past experiences have been terrible. Peolple are rude and mean. Sometimes you don't have a choice but when you do, avoid this horrible airline at all costs.
They are extremely shady and greedy when it comes to their check-in policy. Tried to do online check-in well before flight but kept getting an error. When I told this to the agent at the airport she was not helpful and unempathetic. Charged us 60€ for doing check-in at the airport. Felt like they are exploiting loopholes to grab as much money from customers as possible. Gate agent was also very rude and harsh-made us throw our tea out (bought after security) which has never happened in 10 years of travelling across 4 continents. They are rude, unprofessional, and their policies are tricky and shady, designed to extract money.
Stay away from them, do not get enticed by the so called discounts. Choose Vueling instead.
Ryanair are the vermin of the sky. The way they treat customers, from the often rude and inconsiderate check in staff (especially bournemouth), horrible planes and all round experience. Please dont use them - they seem cheap but then will screw you at every penny. Was charged £170 to change my wife's surname which took all of 2 minutes. Check in staff didnt care. it really ruined our holiday. Always an unpleasant experience with ryanair, how they treat their customers is utterly disgusting.
I just want to flag a horrible communication and almost hidden racism of the Ryanair check-in. Due to having traveled to Turkey (and other countries) many times, I know very well which countries I need a visa for. My family with the irish passports travel fine, but because I have a russian passport I have to always check in at the visa desk. This would be fine, but when I am travelling to a country which doesn't require visa, this seems to be bizarre. Agent at the visa desk had to check visa eligibility online! - and again, this would be fine if check in started early and not almost two hours before the flight. In Dalaman, I was waiting over 2 hours for the check in. Just to get a boarding pass! When the agents arrived, they proceeded very slowly, again, dealing with people who dont speak english and thus delaying the whole experience.
On the plane, the priority boarding wasn't respected and when me and my family showed up to our seats, there were jackets (!!!) stuffed in the overhead lockers which had to be taken in order for our bags to be put in. You might argue that this is normal for a cheap flight / and it may be on a flight for 20-30 euro but not for a 200 euro per ticket flight. I find the airline sells the baggage space without even checking which passengers respect the rules. They don't support kids or families - when boarding or exiting the plane, and the visa check process could be automated (as with Aer Lingus, for example). Will try not to fly with them again.