Charged £120 for non priority cabin bags yet online they charge £20 per bag. The staff member also failed to mention the bags had to go into the hold so they were taken off us at the steps to the plane.

No wonder you are one of the most hated air lines.

Never fly Ryan Air again. Con artists and cheats with incompetent staff.

We always fly Jet 2, but the prices were over
£200 dearer,. Our experience was brilliant with Ryanair very slight delay going out cabin crew were very nice and friendly.
Coming back from Malaga on the 3rd October2024 slight delay but nothing much. On board staff were amazing dealt with a lady that was drunk and abusive very professionally, she was eventually escorted off the plane with minimum fuss. Safety checks on cabin baggage were carried out which delayed the departure, but not the airlines fault and staff remained calm and professional throughout. I needed to write this as so often I read bad press, we were sat by the emergency exit and had loads of leg room, we pre-ordered drinks and snacks which were delivered to our seats very soon after take off.

I am Bulgarian living in London but travel back to Sofia regularly and have done so for the past 10 years. I invariably fly with Ryanair and take and pay for one large suitcase and a cabin bag. Despite travelling with the same cabin bag on many occasions for the first time this morning I was told the cabin bag was too big and required to pay £75 to fly.
This is a further example of Ryanair exploiting thier passengers in order to raise revenue. It is an appaling airline with non existent customer service and I for one will not travel with them again and would advise other passengers to avoid them too.

Unfortunately during the flight a boiling hot drink fell over and burnt my stomach and right leg. Crew did not know what to do asked if a doctor or medical professional for assistance, Luckily a nurse was on board who helped me she commented that they did not have enough jell pads in the first aid kit. I went straight to hospital in Reus to have burns treated. Crew did not help my daughter or grandson age 3 to get of the plane and she now had to carry my small case and bag. they also said that someone from the airline would contact me, they didn't. I called the help number and was told to fill a form out which I did, my reply was information on how to check in on line! Used ChatBot also gave my information that I might find helpful how to change tickets, check in etc. So still unable to talk to a human about what happened on the flight hope it doesn't happen to someone else, one of the crew said it had happened two weeks before on another flight. So my impression of Ryanair run by robots, no humans required just in-case they have any empathy

Flight has to take off at 11:45, hate closes at 11:15, it's 11:07 they don't have no checking desk, no info for any delays..... Why did I pay for priority if I'm not going to get what I paid for. Unprofessional.

Same applies for when I was flying from Liverpool to Sofia, the bag I always travel with, that fits completely in the specifications for hand luggage on their website was announced to big.... Because it was showing a Inc over the top of their metal measuring tool. So altho I traveled with it in the past with many other companies suddenly what they say is hand luggage now is not because they want to make a quick pound .... This is the last time I'm using this useless, unprofessional, narcissistic, rude company.