I am Bulgarian living in London but travel back to Sofia regularly and have done so for the past 10 years. I invariably fly with Ryanair and take and pay for one large suitcase and a cabin bag. Despite travelling with the same cabin bag on many occasions for the first time this morning I was told the cabin bag was too big and required to pay £75 to fly.
This is a further example of Ryanair exploiting thier passengers in order to raise revenue. It is an appaling airline with non existent customer service and I for one will not travel with them again and would advise other passengers to avoid them too.

Unfortunately during the flight a boiling hot drink fell over and burnt my stomach and right leg. Crew did not know what to do asked if a doctor or medical professional for assistance, Luckily a nurse was on board who helped me she commented that they did not have enough jell pads in the first aid kit. I went straight to hospital in Reus to have burns treated. Crew did not help my daughter or grandson age 3 to get of the plane and she now had to carry my small case and bag. they also said that someone from the airline would contact me, they didn't. I called the help number and was told to fill a form out which I did, my reply was information on how to check in on line! Used ChatBot also gave my information that I might find helpful how to change tickets, check in etc. So still unable to talk to a human about what happened on the flight hope it doesn't happen to someone else, one of the crew said it had happened two weeks before on another flight. So my impression of Ryanair run by robots, no humans required just in-case they have any empathy

Flight has to take off at 11:45, hate closes at 11:15, it's 11:07 they don't have no checking desk, no info for any delays..... Why did I pay for priority if I'm not going to get what I paid for. Unprofessional.

Same applies for when I was flying from Liverpool to Sofia, the bag I always travel with, that fits completely in the specifications for hand luggage on their website was announced to big.... Because it was showing a Inc over the top of their metal measuring tool. So altho I traveled with it in the past with many other companies suddenly what they say is hand luggage now is not because they want to make a quick pound .... This is the last time I'm using this useless, unprofessional, narcissistic, rude company.

Be sure that your bag isn’t even a cm big. They charged almost 100 dollars extra. Could have checked a much larger bag for almost half the price. I’m surprised they even have a three stars…

They constantly remind you to book a seat, if you do however they then make you suffer by making it as difficult as possible to get a boarding pass, not available via the app, either go somewhere and print it off at extra cost or queue up at the check in desk,( even though you do not have bags) and ask for one... Never ever will I use them again....