Family holiday ruined by these idiots!!!
Ryan Air cancelled flight in wet weather. Only flight cancelled during whole day.
They employ only one meek and weak assistant at customer help desk to deal with everyone needing to reschedule. We wait for three hours to be told that no alternative flights can be arranged for 4 days. But if we book with another airline, a claim is possible as Ryan Air were at fault.
We arranged a following morning flight at added cost of 300 Euros per person. 4 people.
Put in a claim at Ryan air website.... Nothing has been answered, and it's now three weeks. Called customer care line to be told that they cant help and we have to go to website chat bots. This service is useless..... just sending links to claim forms.
Worst customer care Ive ever had.
DON'T BOOK WITH THESE PIRATES. If anything goes wrong... you are doomed.