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“AWFUL Experience that has cost us over 1000 Euros to fix”
Review of Ryanair


Reviewed 3 October 2024

Family holiday ruined by these idiots!!!
Ryan Air cancelled flight in wet weather. Only flight cancelled during whole day.
They employ only one meek and weak assistant at customer help desk to deal with everyone needing to reschedule. We wait for three hours to be told that no alternative flights can be arranged for 4 days. But if we book with another airline, a claim is possible as Ryan Air were at fault.

We arranged a following morning flight at added cost of 300 Euros per person. 4 people.

Put in a claim at Ryan air website.... Nothing has been answered, and it's now three weeks. Called customer care line to be told that they cant help and we have to go to website chat bots. This service is useless..... just sending links to claim forms.

Worst customer care Ive ever had.

DON'T BOOK WITH THESE PIRATES. If anything goes wrong... you are doomed.

Date of travel: September 2024
    • Cleanliness
    • Food and Beverage
    • Value for money
    • Check-in and boarding
1  Thank Glen_MacKay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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277 - 281 of 92,257 reviews

Reviewed 3 October 2024

I traveled all the summer of 2024 between Italy, England, Greece ( respectively the following airports: Kalamata, Milan, Pisa, Bologna , Stanstead, Heathrow).
Out of 6 flights, 5 were late; 2 of them with no announcement.
This company is really bad.

Date of travel: October 2024
Thank Andrea l
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 October 2024

Worst company i have had to make business with. They overchargd with shady policies. The cost is the same or more than the tiket. When i arrived with another company and they didn’t charge me for my hand luggage. And now of a sudden this company does it? We also did the check out and the system bugged or did not register our check ins. 20 other passenger with this flight had the same problem. Wich is a proof that it was on their side. Plus they lost our luggages! NEVER IN MY LIFE HAD THE PROBLEM I HAD, WITH ANY OTHER COMPANY.

I do not recommend i even recommend to not take this company service in any kind of way.

20 other reviews in coming from the 20 others women who had the same problems. We kept contact with them. RAYNAIR YOU ARE NOT FINISHED WITH
US.

Ps the staff were super arrogant

Date of travel: October 2024
Thank Guillaume R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 October 2024

Won't be flying with them again, totally ridiculous luggage charges. Priority first of you pay extra for 10kg hand luggage. Only good point is more leg room.

Date of travel: September 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank bel68williams
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 October 2024

Disgusting business practices. Charges for things that are not clearly presented. Warning - if you don't electronically check in 24-hours in advance - add another $60 per ticket!!! miss it by an hour? Add the $60 PER TICKET!

Employees clearly hate their employer. You can see it on their face, as they are on the front line (long lines) of PISSED customers. Ask for a manager, and you will get some even more disconnected!

Luggage - - get ready to get everything measured, and challenged if it's a tight fit in their undersized box. Yep, another charge . . . .

Simply sickening how the drive for cash flow is using overly taxing rules that are created to make it difficult to travel within the fabricated box - all in the effort to grab more of your money, the unsuspecting traveler who is simply trying to get to their destination.

Date of travel: September 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank James B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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